BRITNEY DUDLEY
Woodhaven,NY
Summary
Communicative Customer Service Professional motivated to enhance customer satisfaction and drive company success. Managed high volumes of inbound calls while fostering strong relationships with customers. Leveraged CRM systems alongside active listening and multitasking skills to deliver exceptional service.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
LIG +National grid/ Call Center Rep
Brooklyn, New York
03.2024 - Current
- Answered inbound customer calls for LIG National Grid billing and service questions.
- Resolved billing issues for customers, ensuring clarity and satisfaction with the solutions provided.
- Managed collections concerns, guiding customers through options to reinstate or maintain service effectively.
- Investigate and analyze customer issues and develop appropriate solutions to satisfy customer needs.
- Clarified energy service policies, rates, and payment options, enhancing customer understanding and decision-making.
- Verified customer accounts using call center systems and account records.
- Facilitated information flow between customer service, account management operations, quality assurance, training departments and to guarantee call center objectives were met.
- Responded to gas emergency calls to ensure customer safety and service continuity.
Secretary
NYC Health + Hospitals/Kings County (FTE Contract)
06.2015 - 01.2024
- Coordinated and teamed with physicians, dietitians, and other healthcare staff to discuss complex patient nutritional needs.
- Answered phones, took messages, directed inquiries, and responded to questions about departmental procedures, services, and programs to enhance communication.
- Produced copies of documents to ensure availability for departmental needs.
- Established and maintained organized office records, documents, and files to support efficient operations.
- Educated patients on dietary guidelines to enhance their health management.
- Reviewed patient menu selections to ensure compliance with prescribed diet orders.
- Ensured patient menu selections complied with prescribed diet orders, considering nutritional adequacy, age, cultural background, and religious practices to promote patient health.
- Collaborated with physicians, dietitians, and healthcare staff to discuss and address complex patient nutritional needs.
Key Holder
AEROSOLES SHOE STORE
New York, NY
11.2008 - 04.2011
- Managed operations in the absence of the store manager and communicated updates to the store manager.
- Assisted as the second manager, conducted chat-ins and chat-outs to keep all associates informed on daily company and store communications.
- Collaborated with store associates to maintain store neatness and cleanliness.
- Assisted with execution of merchandise displays and visual to enhance the brand; also effectively managed my time and associates.
Education
Degree (AA) -
Hudson Valley Community College
Troy, NYSkills
- Epic (9 years), Medical Terminology, Administrative Support, MS Excel, Customer Interaction Tools ,Power Point , Data entry, Organizational skills
- Epic (9 years)
- Medical Terminology
- Organizational skills
Timeline
Customer Service Representative
LIG +National grid/ Call Center Rep
03.2024 - Current
Secretary
NYC Health + Hospitals/Kings County (FTE Contract)
06.2015 - 01.2024
Key Holder
AEROSOLES SHOE STORE
11.2008 - 04.2011
Degree (AA) -
Hudson Valley Community College