Britney Durbin
Friendswood,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
corporate manager trainer
lupe tortilla
12.2018 - Current
- Ensure retention of company culture, skills, procedures, and expected results for each position in the restaurant is retained and explaining the why and how
- Collaborated with executive leadership to develop long-term corporate goals and implement actionable plans to achieve them.
- Established a positive work culture that promoted open communication, teamwork, and employee engagement across all levels of the organization.
- Led process improvement initiatives to increase operational effectiveness and optimize resource utilization within the organization.
- Fostered a culture of continuous learning and innovation, empowering employees to contribute unique ideas for organizational growth and development.
- Increased overall business efficiency by streamlining processes and implementing innovative corporate strategies.
- Supported productivity increase and business growth through new hire training and mentoring.
- Trained and mentored 50+ new personnel hired to fulfill various roles.
hourly supervisor
Pappasitos Restaurants
04.2016 - 12.2018
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, and quality and customer satisfaction
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
Education
high school diploma -
cypress creek high school
06.2013
Skills
- Operations Management
- Cross-functional Team Coordination
- Organizational Development
- Corporate Communications
- Staff Training and Development
- Strategic Planning
- Project Management
- Customer Relationship Management (CRM)
- Policy Implementation
- Performance Evaluations
- Schedule Preparation
- Multitasking
- Task Prioritization
Timeline
corporate manager trainer
lupe tortilla
12.2018 - Current
hourly supervisor
Pappasitos Restaurants
04.2016 - 12.2018
high school diploma -
cypress creek high school