Britney Gay
Greensboro
Summary
Administrative assistant with 15+ years of experience in fast-paced clinical and office environments, specializing in customer service and healthcare support. Proficient in managing medical records, scheduling patients, verifying insurance, and maintaining HIPAA compliance. Acknowledged for strong organizational abilities and professionalism, effectively building rapport with patients and colleagues. Focused on improving operational processes and providing excellent customer service.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Fresenius Kidney Care Dialysis
Greensboro
05.2015 - 06.2026
- Coordinated patient scheduling for dialysis treatments and follow-up appointments, improving patient access to care.
- Managed medical records, ensuring compliance with healthcare regulations and safeguarding patient information.
- Delivered administrative support to executive team, organizing calendars and scheduling meetings to streamline operations. to executive team, managing calendars and scheduling meetings.
- Assisted healthcare staff in preparing treatment areas for optimal patient care.
- Maintained inventory of medical supplies, ordering replacements when stock was low.
- Communicated effectively with patients regarding treatment plans and procedures.
- Supported billing processes by verifying insurance information and processing claims.
- Organized patient education materials for distribution during appointments.
Customer Service Representative
NCO
Greensboro
03.2010 - 04.2015
- Handled inbound calls in fast-paced settings, effectively addressing customer needs.
- Conducted research on shipping statuses to resolve delivery issues swiftly.
- Provided assistance with domestic and international UPS shipping inquiries, ensuring precise information.
- Ensured accuracy of billing information for improved operational efficiency.
- Built strong customer relationships through efficient communication and proactive problem resolution.
Administrative Assistant
Quality of life LLC
Fairburn
06.2007 - 01.2010
- Provided comprehensive administrative and customer service support in fast-paced environment, enhancing overall customer satisfaction.
- Managed appointment scheduling to enhance customer communication efficiency.
- Processed customer payments, ensuring order accuracy and compliance.
- Resolved customer concerns while adhering to high service standards.
- Created weekly operational reports to support data-driven decisions and improve team efficiency.
- Reviewed end-of-month reports for accuracy and completeness.
- Coordinated order processing and monitored shipping status to ensure timely deliveries and maintain customer trust.
Education
High School Diploma -
Ben L. Smith High School
Greensboro, NC01-2006
Skills
- Medical billing support
- Document management
- Appointment coordination
- Data entry
- Financial management
- Microsoft Office proficiency
- Operational coordination
- Email communication
- Office administration
- Multitasking
- Time Management
- Detail-oriented compliance
- Team Collaboration
- Conflict Resolution
Timeline
Administrative Assistant
Fresenius Kidney Care Dialysis
05.2015 - 06.2026
Customer Service Representative
NCO
03.2010 - 04.2015
Administrative Assistant
Quality of life LLC
06.2007 - 01.2010
High School Diploma -
Ben L. Smith High School