Jynelle Brillantes
Summary
Detail-oriented Clinical Administrative Assistant with experience supporting outpatient mental health and residential programs. Skilled in EHR systems, provider credentialing, data reporting, and training. Proven ability to improve workflows, maintain regulatory compliance, and support high-volume clinical operations.
Overview
8
8
years of professional experience
Work History
Clinical Administrative Assistant
Psynergy Programs, Inc. (Nueva Vista Sacramento)
10.2023 - 08.2025
- Provided primary support to clinical staff in an outpatient mental health clinic, assisting coordination of services for a caseload of 50+ clients living in an adult residential facility and supported accommodation settings
- Served as liaison between clients, clinical care teams (therapists, nurses, psychiatrists), and county stakeholders (conservators, case managers) to ensure coordinated care delivery
- Supported multidisciplinary clinical teams and residential leadership, maintaining continuity of operations across departments
- Managed client records across Harmony, SmartCare, and EPIC, including treatment plans and clinical assessments
- Ensured compliance with HIPAA regulations by safeguarding PHI of 235+ clients when fulfilling records requests from county personnel and Social Security Administration
- Coordinated client intake by registering clients in EHR, preparing admission packets with consents and releases of information (ROIs), and obtaining required signatures
- Generated weekly and monthly productivity, note timeliness, and utilization reports from EHR to support performance tracking and operational decision-making
- Conducted overtime audits to monitor labor usage and support budget compliance
- Credentialed incoming providers for 26 contracted county Medi-Cal healthcare systems by updating NPI taxonomy codes, completing PAVE enrollment, and conducting compliance checks (NPDB, DCA Search, exclusion lists)
- Maintained provider directory across 5 clinical sites and monitored license renewals to ensure ongoing regulatory compliance
- Supported billing department as an EPIC CBO clerk, using familiarity with CPT codes and assisting with claims processes
- Assisted Quality Improvement Department through monthly chart audits and quarterly Medi-Cal verifications
- Developed training materials and onboarded new administrative staff to standardize processes and improve team efficiency
- Identified and implemented workflow improvements to streamline operations and reduce administrative burden
Student Food Service Supervisor
UCLA Housing And Hospitality: Dining Services
09.2019 - 03.2020
- Supervised daily operations in a high-volume dining facility
- Managed team schedules and shift assignments for 75+ student workers to ensure efficient coverage
- Trained new staff on procedures, improving service efficiency and team performance
- Monitored operational metrics and implemented improvements to enhance customer satisfaction
- Led team meetings and addressed performance gaps through process improvements
Student Food Service Worker
UCLA Housing And Hospitality: Dining Services
02.2018 - 09.2019
- Delivered customer service in a fast-paced environment serving 500+ customers per meal period
- Maintained sanitation and food safety standards
- Resolved customer concerns and escalated issues as needed
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles, CASkills
- Clinical Operations
- Medical Records Management
- EHR Systems (Harmony, SmartCare, EPIC)
- Data Reporting & Analysis
- Provider Credentialing (NPI, PAVE, CAQH)
- Medical Billing Support
- LPS Conservatorship Renewals
- Training & Onboarding
- Microsoft Office
Timeline
Clinical Administrative Assistant
Psynergy Programs, Inc. (Nueva Vista Sacramento)
10.2023 - 08.2025
Student Food Service Supervisor
UCLA Housing And Hospitality: Dining Services
09.2019 - 03.2020
Student Food Service Worker
UCLA Housing And Hospitality: Dining Services
02.2018 - 09.2019
Bachelor of Arts - Sociology
University of California, Los Angeles