Britney Geoffrion
Worcester,United States
Summary
Accomplished professional with a proven track record at UMASS Memorial Medical Center, adept in HIPAA Compliance and renowned for exceptional customer service. Leveraged unit secretary training to enhance patient care and operational efficiency. Excelled in fast-paced environments, demonstrating unparalleled time management and problem-solving skills, significantly contributing to departmental goals.
Overview
5
5
years of professional experience
Work History
Ambulatory Service Representative
UMass Memorial Medical Center - University Campus
Worcester, MA
09.2024 - Current
- Verified insurance information prior to appointment booking.
- Coordinated with other departments within the practice to ensure timely patient care.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Worked collaboratively with other team members to meet departmental goals.
- Scheduled and confirmed appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
ICU Unit Secretary
UMASS Memorial Medical Center
Worcester, United States
01.2024 - 08.2024
- Highly organized professional with experience in healthcare settings
- Proven track record of providing exceptional support to medical staff, patients and families
- Adept at managing administrative tasks with accuracy and efficiency
- Demonstrated exceptional customer service skills while interacting with patients, families and staff members
- Managed multiple tasks simultaneously while providing accurate results within tight deadlines
- Prepared admissions paperwork for new patients
- Answered telephones promptly and transferred calls appropriately
Emergency Depart Unit Secretary
UMASS Memorial Medical Center
Worcester, United States
03.2023 - 12.2023
- Used computer and job-related software to compile and record medical charts, correspondence and reports.
- Demonstrated exceptional customer service skills while interacting with patients, families and staff members.
- Operated office equipment such as copiers, fax machines, scanners efficiently to complete day-to-day tasks
quickly. - Processed and managed patient records in folders for easy viewing and access by doctors and nurses.
- Provided assistance to physicians, nurses and other healthcare personnel with their daily needs.
Visitor Ambassador
UMASS Memorial Medical Center
Worcester, United States
06.2022 - 02.2023
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
- Managed multiple tasks simultaneously while providing accurate results within tight deadlines.
Valet Cashier
Valet Park of America
Worcester, United States
06.2020 - 06.2022
- Managed multiple tasks simultaneously
- Demonstrated strong organizational skills while managing multiple tasks at once, such as collecting payment from customers, delivering tickets, and providing change when necessary
- Displayed time management proficiency by completing assigned duties within designated timeframe
- Worked collaboratively with coworkers to ensure smooth operations of the valet area throughout each shift
- Maintained accuracy and attention to detail while processing payments accurately and quickly
Education
Bachelor of Science (B.S.) - Psychology
Worcester State University
Worcester, MA, US05.2024
Skills
- Unit Secretary Training
- Customer Service
- HIPAA Compliance
- Time Management
Timeline
Ambulatory Service Representative
UMass Memorial Medical Center - University Campus
09.2024 - Current
ICU Unit Secretary
UMASS Memorial Medical Center
01.2024 - 08.2024
Emergency Depart Unit Secretary
UMASS Memorial Medical Center
03.2023 - 12.2023
Visitor Ambassador
UMASS Memorial Medical Center
06.2022 - 02.2023
Valet Cashier
Valet Park of America
06.2020 - 06.2022
Bachelor of Science (B.S.) - Psychology
Worcester State University
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