Britney Gonzalez
Lockport,IL
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Jewel Osco
New Lenox, Illinois
08.2018 - 02.2025
- Provided prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greeted customers in a friendly manner, whether the encounter takes place in the designated department or elsewhere in the store.
- Assisted customers: escorting them to the products they’re looking for and performing other tasks in every way possible to enhance the shopping experience.
- Observed and coached associates to ensure customer satisfaction and a pleasant work environment.
- Listened to customers questions and concerns and resolved problems
- Understand locations of merchandise in the store and back room, and if available takes customer the item
Education
High School Diploma -
Lockport Township High School
Lockport, IL08-2018
Skills
- Staffing coordination
- Complaint resolution
- Training and mentoring
- Work prioritization
- Skilled trainer
- Focused on customer satisfaction
- Quality assurance
- Product and service solutions
- Decision-making
- Customer service
- Issue resolution
- Customer focused
Timeline
Customer Service Manager
Jewel Osco
08.2018 - 02.2025
High School Diploma -
Lockport Township High School