Britney Guevara Ortez
Mastic
Summary
Experienced individual with customer service skills and adept at working in high-stress and fast-paced environments. Hardworking team player willing to learn and gain knowledge from new information presented.
Overview
4
4
years of professional experience
Work History
Service Champion
Taco Bell
2021.05 - 2023.11
- Managed cash transactions accurately, balancing the register at the end of each shift.
- Demonstrated strong knowledge of menu items to educate guests on their options and make recommendations.
- Greeted customers, answered questions, and took orders.
- Maintained cleanliness of the service area, keeping it presentable for customers.
Server
Tokyo Japanese Restaurant
2023.11 - 2024.03
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean dining area for guest experience.
Personal Shopper
Walmart
2024.05 - 2024.11
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts to fulfill orders using the most efficient route.
- Maintained high satisfaction by completing orders quickly and making good customer selections.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY2023-06
Bachelor of Arts - Psychology
Hunter College
New York, NY2027-06
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Shopper
Walmart
2024.05 - 2024.11
Server
Tokyo Japanese Restaurant
2023.11 - 2024.03
Service Champion
Taco Bell
2021.05 - 2023.11
High School Diploma -
William Floyd High School
Bachelor of Arts - Psychology
Hunter College