Britney Hopkins
1009 W 37th St Norfolk,VA
Summary
Dynamic Patient Access Representative with a proven track record at Sentara Leigh Hospital, excelling in insurance verification and patient registration. Adept at enhancing patient experiences through effective appointment scheduling and collaboration with clinical staff. Strong multitasking abilities and a commitment to HIPAA compliance ensure efficient operations and superior service delivery.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Sentara Leigh Hospital
Norfolk, VA
05.2023 - 07.2025
- Processed patient registrations and insurance verifications accurately and efficiently.
- Assisted patients with appointment scheduling, ensuring optimal workflow and timely service.
- Maintained up-to-date knowledge of insurance policies and hospital services for effective communication.
- Collaborated with clinical staff to streamline patient check-in procedures, enhancing overall patient experience.
Customer Service Representative
City of Norfolk
Norfolk, VA
03.2021 - 12.2022
Dispatcher
Silbarsecurity
Chesapeake, VA
06.2020 - 06.2021
- Coordinated emergency response efforts, ensuring timely dispatch of security personnel to incidents.
- Monitored communication systems, maintaining clear and effective contact with field units during operations.
- Managed scheduling of security staff, optimizing resource allocation based on operational needs.
- Documented incident reports, providing accurate records for follow-up investigations and analysis.
Assistant Credit Manager
Rent A Center Retail Store
Virginia Beach, VA
01.2020 - 06.2020
- Assisted in evaluating credit applications to determine customer eligibility and risk levels.
- Collaborated with sales teams to address customer inquiries regarding financing options and payment plans.
- Conducted regular credit reviews to ensure compliance with company policies and industry regulations.
- Developed training materials for new staff on credit assessment processes and software usage.
Customer Service Representative
QVC
08.2018 - 10.2019
Education
High School Diploma - Basic Dioloma
Norview High School
Norfolk, VA06.2005
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
Timeline
Patient Access Representative
Sentara Leigh Hospital
05.2023 - 07.2025
Customer Service Representative
City of Norfolk
03.2021 - 12.2022
Dispatcher
Silbarsecurity
06.2020 - 06.2021
Assistant Credit Manager
Rent A Center Retail Store
01.2020 - 06.2020
Customer Service Representative
QVC
08.2018 - 10.2019
High School Diploma - Basic Dioloma
Norview High School