Britney Joiner
San Dimas,CA
Summary
Dynamic professional with a proven track record in customer service and cash handling accuracy, honed at Pet Depot and other notable companies. Excels in teamwork and collaboration, significantly enhancing customer satisfaction. Skilled in multitasking and maintaining attention to detail, consistently achieving efficient and friendly service outcomes. Friendly store associate with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated in creating effective merchandise displays.
Overview
6
6
years of professional experience
Work History
Store Associate
Pet Depot-"where Animals Come First!"
09.2022 - 07.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Dog Bather
PetSmart
11.2021 - 01.2022
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
Lot Technician
The Home Depot Inc
10.2019 - 06.2021
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Expedited order fulfillment process by gathering products from various departments for customer pickup.
- Performed tasks and errands in store to support supervisor.
- Greeted customers entering and exiting store and assisted with carts and umbrellas.
- Improved customer satisfaction by providing timely assistance in the parking lot and store entrances.
- Efficiently handled high-volume periods by multitasking effectively under pressure.
- Contributed to a positive work environment through effective communication and teamwork.
Dog Sitter
Neighbors House
05.2018 - 09.2020
- Followed pet care instructions, dietary needs, and medication regimens.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Contributed to neighbors peace of mind by sending regular updates on their pets, including photos and videos.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
Education
High School Diploma -
Bonita High School
San Dimas, CA06.2018
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Flexible Schedule Adaptability'
- Sales and Retail Experience
- Store Maintenance
- Teamwork and Collaboration
- Phone Etiquette
- Multi-Tasking
Timeline
Store Associate
Pet Depot-"where Animals Come First!"
09.2022 - 07.2024
Dog Bather
PetSmart
11.2021 - 01.2022
Lot Technician
The Home Depot Inc
10.2019 - 06.2021
Dog Sitter
Neighbors House
05.2018 - 09.2020
High School Diploma -
Bonita High School
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