Summary
Overview
Work History
Education
Skills
Timeline
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Britney Jones

Atlanta,Georgia

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

9
9
years of professional experience

Work History

Part Time Supervisor

United Parcel Service, UPS
Atlanta, Ga.
04.2024 - 09.2024
  • Provided ongoing training to address staff needs.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Complied with company policies, objectives and communication goals.
  • Assist management with identifying, storing, and processing mishandled freight.
  • Enforced company policies on attendance, punctuality, and overtime.
  • Collaborated with Human Resources department to ensure compliance with state regulations regarding timekeeping practices.
  • Managed disputes between employees concerning missed shifts or incorrect timesheet entries.

Ramp Agent

Southwest Airlines
Atlanta, Ga.
06.2019 - 10.2023
  • Operated effectively in loading, unloading, servicing, guiding, and directing company aircraft, ensuring safe and efficient operations
  • Protected customers' baggage, air cargo, air mail, from adverse weather conditions, loss, theft, or damage
  • Executed loading, stowing, and unloading of baggage and cargo according to predetermined plans received electronically or manually from an Operations Agent
  • Received and documented customer baggage, air freight, mail, and company materials as per requirements, maintaining accurate records
  • Managed the pickup, delivery, and transportation of cargo and baggage to and from aircraft, maintaining meticulous records of all transactions
  • Reviewed cargo forms for accuracy, rectifying any discrepancies as needed to maintain precision in documentation
  • Transported cabin and cleaning equipment between aircraft storage areas, ensuring cleanliness and readiness for subsequent flights
  • Operated a variety of motorized equipment, including belt loaders, air start units, lift trucks, push-back tugs, and bag carts, ensuring safe and efficient handling of materials.

Manager In Training

Allied Universal
Atlanta, Ga.
08.2017 - 08.2018
  • Supervised and coordinated the scheduling, training, counseling, and enforcement of work procedures and service standards, ensuring optimal performance and adherence to organizational goals
  • Managed a team of security officers and site shift supervisors, overseeing their duties and responsibilities
  • This included scheduling, payroll management, coaching, and providing development and support, with guidance from upper management
  • Utilized various recruiting and sourcing tools, including job fairs, to identify and attract qualified candidates, ensuring the staffing needs of the organization were met effectively
  • Analyzed and resolved all problems related to associates, guests, and operational issues, collaborating with management to find efficient solutions and maintain a high level of customer satisfaction and operational efficiency.

Skills Trainer

Fulton County Government
Atlanta, Ga.
05.2015 - 05.2017
  • Collaborated with assigned staff to develop innovative programs tailored to meet the needs of clients, fostering growth and enhancing the overall quality of services provided
  • Organized and prepared training materials tailored for elderly individuals with mild and high developmental disabilities
  • Effectively communicated the objectives and guidelines of the assigned training center to the community, ensuring clarity and promoting community involvement and support
  • Demonstrated proficiency in performing various administrative duties as required, including but not limited to scheduling, document management, and coordination of resources, contributing to the smooth operation of the organization
  • Maintained accurate and up-to-date records, preparing various reports to track progress, analyze trends, and inform decision-making processes, facilitating effective program management and evaluation.

Education

B.S. Psychology -

Georgia State University
Atlanta, Ga.
12.2016

A.S. Psychology -

Georgia Perimeter College
Clarkston, Ga.
05.2014

Skills

  • Scheduling proficiency
  • Operations Management
  • Strategic Planning
  • Staff Management
  • Training and mentoring
  • Goal-Oriented

Timeline

Part Time Supervisor

United Parcel Service, UPS
04.2024 - 09.2024

Ramp Agent

Southwest Airlines
06.2019 - 10.2023

Manager In Training

Allied Universal
08.2017 - 08.2018

Skills Trainer

Fulton County Government
05.2015 - 05.2017

B.S. Psychology -

Georgia State University

A.S. Psychology -

Georgia Perimeter College

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Britney Jones