Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Erica Sistrunk

Columbia,SC

Summary

Dynamic leader with a proven track record at United Parcel Service, UPS, enhancing operational efficiency and staff collaboration. Excelled in mentoring teams and optimizing time management, significantly improving organizational effectiveness. Skilled in policy development and customer service, adept at resolving scheduling conflicts and fostering a positive work environment.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

8
8
years of professional experience

Work History

Part Time Supervisor

United Parcel Service, UPS
10.2017 - Current
  • Established open lines of communication with staff members, promoting a collaborative environment where employees felt comfortable discussing concerns or suggestions related to work hours and scheduling.
  • Served as a subject matter expert on labor law compliance matters related to employee work hours, breaks, and overtime regulations.
  • Led cross-functional initiatives focused on improving overall organizational effectiveness through better resource allocation and time management practices.
  • Improved overall operational efficiency with effective delegation of tasks among team members.
  • Developed a comprehensive training program to support new hires in understanding their roles and responsibilities.
  • Resolved employee scheduling conflicts in a timely manner, minimizing disruptions to workflow and project timelines.
  • Collaborated with management to identify areas of improvement within the organization''s time management practices.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

Store Manager

Rainbow Apparel
04.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Bachelor of Science - Medical Billing And Coding

Bryant And Stratton College
Getzville, NY
05-2021

Kenneth Shuler School Of Cosmetology
West Columbia, SC
09-2004

Calhoun County High School
Saint Matthews, SC
05-1991

Skills

  • Mentoring staff
  • Time management expertise
  • Efficiency optimization
  • Delegation
  • Scheduling proficiency
  • Customer service
  • Attention to detail
  • Training and mentoring
  • Coaching and mentoring
  • Payroll processing
  • Policy and procedure development
  • Staff management
  • Analytical thinking

Timeline

Part Time Supervisor

United Parcel Service, UPS
10.2017 - Current

Store Manager

Rainbow Apparel
04.2017 - Current

Bachelor of Science - Medical Billing And Coding

Bryant And Stratton College

Kenneth Shuler School Of Cosmetology

Calhoun County High School

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Erica Sistrunk