Frenesha Desume
951 Nw Fresco Way ,FL
Summary
Dynamic and results-driven professional with a proven track record at Aeropostale, excelling in team building and efficiency optimization. Skilled in mentoring staff and training new hires, I enhance operational performance and customer engagement, ensuring high standards of service and satisfaction. Committed to achieving goals through effective communication and strategic decision-making.
Overview
3
3
years of professional experience
Work History
Part Time Supervisor
Aeropostale
11.2022 - Current
- Supervised daily operations to ensure adherence to company policies and procedures.
- Coordinated staff schedules to optimize labor efficiency and meet operational demands.
- Trained new employees on store protocols, enhancing team performance and productivity.
- Monitored inventory levels, ensuring accurate stock management and timely replenishment.
- Collaborated with management to develop strategies for increasing sales and customer engagement.
Server
Buffalo Wild Wings I
11.2024 - 11.2025
- Provided excellent customer service in fast-paced dining environment.
- Assisted with menu knowledge and recommendations to enhance guest experience.
- Processed orders swiftly, ensuring accuracy and efficiency during peak hours.
- Maintained cleanliness of tables and dining area to uphold health standards.
- Collaborated with kitchen staff to coordinate timely food delivery to guests.
- Adapted quickly to changing menus and promotional offerings for increased sales.
- Resolved guest concerns promptly, fostering positive dining experiences and retention.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Ice Cream Server
Coldstone Creamy
06.2024 - 01.2025
- Provided exceptional customer service by greeting and assisting patrons with menu selections.
- Operated ice cream machines and maintained cleanliness of serving area to ensure compliance with health standards.
- Prepared and presented customized ice cream orders based on customer preferences, enhancing overall satisfaction.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Managed cash register operations efficiently, ensuring accurate transactions and balanced cash drawers.
- Collaborated with team members to streamline service processes during peak hours, improving workflow efficiency.
- Engaged with customers to promote seasonal flavors and special offers, contributing to increased sales awareness.
Education
Associate of Science - Health Sciences
Indian River State College
Stuart, FL07.2026
Skills
Mentoring staff
Time management expertise
Efficiency optimization
Delegation
Scheduling proficiency
Attention to detail
Goal oriented
Verbal and written communication
Decision-making
Training and mentoring
Team building
Timeline
Server
Buffalo Wild Wings I
11.2024 - 11.2025
Ice Cream Server
Coldstone Creamy
06.2024 - 01.2025
Part Time Supervisor
Aeropostale
11.2022 - Current
Associate of Science - Health Sciences
Indian River State College