Britney Mandrell
Irving,TX
Summary
A dynamic Office Manager with a proven track record at Ephraim Hvac Co, I excel in streamlining office operations and enhancing financial processes. My expertise in office administration and customer service, coupled with strong organizational skills and proficiency in MS Office, has significantly improved office efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Office Manager
Ephraim Hvac Co
Irving, TX
08.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Education
Graduate Certificate - Cybersecurity
DeVry University
Naperville, ILSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Payroll processing
- Bookkeeping
- Document management
- Staff management
- Employee training
- Financial reporting
- Financial tracking
- Business administration
- Technical support
- MS office
- Decision-making
- Good judgment
- Coding
- Testing and debugging
- Coding standards
- Debugging
Timeline
Office Manager
Ephraim Hvac Co
08.2020 - Current
Graduate Certificate - Cybersecurity
DeVry University