Britney N. Adams
Greer,SC
Summary
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Pelham Medical Center
01.2019 - Current
- Arrive and register patients for their ER visit
- Collect co-payments
- Obtain and update demographic information
- Scan insurance cards
- Count the cash drawer at the beginning and end of each shift
- Gather patient information once an EMS arrives and assign patient to a room
- Arrive and check-in patients for an out-patient procedure
- Obtain consent for treatment and HIPPA signatures from the patient
Front Office Supervisor
Bon Secours Diagnostic Imaging
01.2019 - 10.2023
- Check-in patients for their imaging appointment
- Trained new front office staff, ensuring thorough understanding of policies and procedures
- Assist patients with the medical questionnaire on the I-Pad
- Confirm and ask screening questions for upcoming appointments
- Place images on a CD for the patients to take to their upcoming appointment
- Schedule imaging appointments
- Collect payments due at the time of service
- Update patient demographic information
- Complete the end of day reconciliation report
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality
Admissions Counselor
Prisma Health
01.2018 - 01.2019
- Registering patients for upcoming imaging appointment and procedures
- Answering incoming calls with a cheerful and professional tone
- Obtaining faxes and delivering them to the appropriate employee
- Updating patient demographic information for upcoming appointments
- Attempt to collect payments for upcoming appointments
- Obtain prior authorizations for upcoming imaging appointments and procedures
- Transferring calls to the appropriate department
- Consolidate payments from the previous day into an End of Day report
Pediatrics and Internal Medicine
Prisma Health
01.2015 - 01.2018
- Interview and train new employees
- Manage front office daily operations (4 employees)
- Epic Super User
- Oversee physician schedule
- Manage several work ques
- Obtain prior authorization for imaging requests
- Referred patients to medical specialists for other needed interventions
- Added current demographic information to an electronic medical record
Education
Greenville Technical College
04.2009 - 05.2009
High School Diploma -
Riverside High School
Greer, SC06.2008
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Strong empathy
- Problem-Solving
- Money Handling
- Flexible Schedule
- Insurance Billing
- Scheduling Diagnostic Procedures
- Training Coordination
- Calm and Effective Under Pressure
- Insurance Authorizations
- Insurance verifying
- 65 WPM Typing speed
Timeline
Patient Access Representative
Pelham Medical Center
01.2019 - Current
Front Office Supervisor
Bon Secours Diagnostic Imaging
01.2019 - 10.2023
Admissions Counselor
Prisma Health
01.2018 - 01.2019
Pediatrics and Internal Medicine
Prisma Health
01.2015 - 01.2018
Greenville Technical College
04.2009 - 05.2009
High School Diploma -
Riverside High School
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