BRITNEY NGUYEN
Jacksonville,FL
Summary
Detail oriented with a strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Pure Harmony Medical Spa
10.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained 600+ accurate client records and financial recordkeeping to ensuring data integrity within the system.
- Trained all staff on front desk procedures and policies, providing administrative support to management staff, contributing to overall office productivity.
Social Media Manager
Pure Harmony Medical Spa
10.2023 - Current
- Managed social media platforms, ensuring a consistent brand voice and message.
- Increased customer engagement through social media, boosting engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Model
Next Model Management
01.2020 - Current
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Adapted quickly to changing environments for continued professionalism under pressure.
- Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
ER Medical Scribe
Baptist Emergency Department
01.2023 - 10.2023
- Streamlined the discharge process by preparing summaries of care that included diagnoses, test results, medications prescribed, and follow-up instructions.
- Increased efficiency of emergency room operations by managing multiple tasks simultaneously while maintaining attention to detail.
- Accompanied physicians through day in fast-paced, stressful environments.
Intensive Care Unit Intern
Baptist Medical Hospital Beaches
04.2018 - 08.2018
- Optimized patient safety by identifying potential risks or complications early on and taking corrective actions promptly to prevent adverse events.
Physical Therapy Intern
Baptist Medical Center Beaches
04.2017 - 08.2017
- Maintained a high level of proficiency with rehabilitation equipment setup, maintenance, and usage for optimal results during therapy sessions.
- Educated patients on proper exercise techniques, reducing the risk of injury and promoting long-term success.
Education
Bachelor of Science - Biomedical Sciences
University of North Florida
Jacksonville, FL05.2024
Associate of Arts -
Florida State College
Jacksonville, FL05.2024
Skills
- Administrative Skills
- Strong Communication Skills
- Medical Terminology Knowledge
- HIPAA Compliance Knowledge
- Collaborative Work
- Content Curation
- Patient Services
- Hospitality Services
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Front Desk Coordinator
Pure Harmony Medical Spa
10.2023 - Current
Social Media Manager
Pure Harmony Medical Spa
10.2023 - Current
ER Medical Scribe
Baptist Emergency Department
01.2023 - 10.2023
Model
Next Model Management
01.2020 - Current
Intensive Care Unit Intern
Baptist Medical Hospital Beaches
04.2018 - 08.2018
Physical Therapy Intern
Baptist Medical Center Beaches
04.2017 - 08.2017
Bachelor of Science - Biomedical Sciences
University of North Florida
Associate of Arts -
Florida State College
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