BRITNEY NGUYEN
Jacksonville,FL
Summary
Detail oriented with a strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Pure Harmony Medical Spa
Jacksonville Beach, FL
10.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained 600+ accurate client records and financial recordkeeping to ensuring data integrity within the system.
- Trained all staff on front desk procedures and policies, providing administrative support to management staff, contributing to overall office productivity.
Social Media Manager
Pure Harmony Medical Spa
Jacksonville Beach, FL
10.2023 - Current
- Managed social media platforms, ensuring a consistent brand voice and message.
- Increased customer engagement through social media, boosting engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Model
Next Model Management
Miami Beach, FL
01.2020 - Current
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Adapted quickly to changing environments for continued professionalism under pressure.
- Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
ER Medical Scribe
Baptist Emergency Department
Jacksonville, FL
01.2023 - 10.2023
- Streamlined the discharge process by preparing summaries of care that included diagnoses, test results, medications prescribed, and follow-up instructions.
- Increased efficiency of emergency room operations by managing multiple tasks simultaneously while maintaining attention to detail.
- Accompanied physicians through day in fast-paced, stressful environments.
Intensive Care Unit Intern
Baptist Medical Hospital Beaches
Jacksonville Beach, FL
04.2018 - 08.2018
- Optimized patient safety by identifying potential risks or complications early on and taking corrective actions promptly to prevent adverse events.
Physical Therapy Intern
Baptist Medical Center Beaches
Jacksonville Beach, FL
04.2017 - 08.2017
- Maintained a high level of proficiency with rehabilitation equipment setup, maintenance, and usage for optimal results during therapy sessions.
- Educated patients on proper exercise techniques, reducing the risk of injury and promoting long-term success.
Education
Bachelor of Science - Biomedical Sciences
University of North Florida
Jacksonville, FL05.2024
Associate of Arts -
Florida State College
Jacksonville, FL05.2024
Skills
- Administrative Skills
- Strong Communication Skills
- Medical Terminology Knowledge
- HIPAA Compliance Knowledge
- Collaborative Work
- Content Curation
- Patient Services
- Hospitality Services
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Front Desk Coordinator
Pure Harmony Medical Spa
10.2023 - Current
Social Media Manager
Pure Harmony Medical Spa
10.2023 - Current
ER Medical Scribe
Baptist Emergency Department
01.2023 - 10.2023
Model
Next Model Management
01.2020 - Current
Intensive Care Unit Intern
Baptist Medical Hospital Beaches
04.2018 - 08.2018
Physical Therapy Intern
Baptist Medical Center Beaches
04.2017 - 08.2017
Bachelor of Science - Biomedical Sciences
University of North Florida
Associate of Arts -
Florida State College