Britney Oliva
Hialeah,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Burlington Coat Factory Distribution Center
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL06.2024
High School Diploma -
Hialeah High School
Hialeah, FL06.2022
Skills
- Invoice Preparation and Processing
- Product Knowledge
- Administrative and Office Support
- Email Etiquette
- Sales Quota Achievement
- Merchandise Orders and Exchanges
- Calm and Professional Under Pressure
- Guest Satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Burlington Coat Factory Distribution Center
05.2022 - Current
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Hialeah High School
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