Britney Oregon
Mount Olive,NC
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting while, seeking entry-level opportunities to enhance my abilities while contributing to company growth. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Outgoing student pursuing flexible part-time or full-time employment with weekend and evening shift options available. Hardworking employee with customer service, multitasking, and time management abilities who is devoted to giving every customer a positive and memorable experience. Possesses experience in data entry and money handling. Offers excellent technical abilities with software and applications.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sam's Club
Goldsboro, NC
06.2023 - 12.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collected deposits or payments and arranged for billing.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer questions via phone and chat.
- Assisting customers in another language.
Education
High School Diploma -
East Duplin
Beulaville, NC05-2023
Some College (No Degree) - Nursing
Lenoir Community College
Kinston, NCSkills
- Basic math
- Conflict resolution
- Customer service
- Google drive
- Organization and time management
- Calm under pressure
- Flexible and adaptable
- Research
- Microsoft Word and Excel
- Teamwork and collaboration
- Problem-solving
- Remote office availability
- Fluent in English and Spanish
- Knowledge in electronics
- Critical thinking
Affiliations
- Teen Court Volunteer
- Interests in Information Technology
- Manual labor experience in pre-teen years
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- A&B Honors
- Participated in various academic programs during high school
Certification
- CPR Certification
- First Aid
Timeline
Customer Service Representative
Sam's Club
06.2023 - 12.2024
- CPR Certification
- First Aid
High School Diploma -
East Duplin
Some College (No Degree) - Nursing
Lenoir Community College
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