Britney Pattie
Brooksville,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Florida Medical Clinic
08.2019 - 02.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Conducted insurance verification, precertification and preauthorization functions.
- Assisted with Doctor with outpatient procedures
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Cleaned, sterilized and maintained medical equipment following procedures.
- Checked patients in and out for appointments and collected co-payments.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Stock Room Lead/Cash Office Associate
Ross Dress for Less
05.2015 - 07.2019
- Maintained detailed records of all incoming shipments, ensuring precise documentation of deliveries for accurate inventory tracking.
- Implemented and enforced company policies and procedures within the stockroom, maintaining a high level of professionalism across all team members.
- Developed employee schedules that balanced workload distribution while maintaining adequate coverage during peak hours.
- Assisted in recruiting new employees for the stockroom team, leading interviews and making hiring decisions based on company needs.
- Stocked shelves to match planogram images and instructions.
- Implemented loss prevention strategies to reduce shrinkage rates within the stockroom area.
- Facilitated ongoing trainings for staff members on best practices related to stocking, inventory management, and workplace safety protocols.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
Rural Carrier Associate
United States Postal Service, USPS
02.2005 - 09.2013
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demand.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Handled accurate cash payments for postage and incurred fees.
Education
Associate of Applied Science - Nursing
Hillsborough Community College
Tampa, FL01.2002
Skills
- HIPAA Compliance
- Verbal communication
- Decision-making
- Multitasking and Prioritization
- Patient Relations
- Proper Sterilization Techniques
- Critical Thinking
- Inventory and Supply Management
- Problem-solving
- Attention to detail
- Dependable and responsible
Timeline
Medical Assistant
Florida Medical Clinic
08.2019 - 02.2023
Stock Room Lead/Cash Office Associate
Ross Dress for Less
05.2015 - 07.2019
Rural Carrier Associate
United States Postal Service, USPS
02.2005 - 09.2013
Associate of Applied Science - Nursing
Hillsborough Community College
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