George Rice
Wilmington,Delaware
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Wegmans
Glen Mills, PA
06.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responding to customer requests and complaints with empathy increases loyalty and repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Account Representative
Navient
Newark, DE
01.2013 - 05.2015
- Maintained composure and professionalism in stressful environments.
- Responding to customer requests and complaints with empathy increases loyalty and repeat business
- Collaborated with clients to proactively address payment challenges.
- Actively participated in weekly team meetings to discuss progress on projects.
Gate Manager / Ramp Manager
Piedmont Airlines
04.2009 - 05.2012
- Followed safety protocols to ensure secure passenger boarding.
- Assessed staff performance consistently, delivering constructive feedback to drive progress.
- Directed passengers to their respective flights ensuring seamless transfers.
- Assisted in developing training techniques for new hires.
- Developed and implemented strategic plans to achieve company objectives.
Production Control Deck Analyst
Chrysler Corporation
11.1999 - 12.2008
- Enhance efficiency by reducing waste through effective part implementation.
- Maintained uninterrupted assembly production by ensuring a minimum three-day supply of materials.
- Experienced in Assembly, Trim, Framing, and Body Shop operations.
- Coordinated delivery schedules with local vendors and plant supervisors.
- Maintained positive working relationship with fellow staff and management.
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Safety
- Conflict resolution
- Data entry
- Time management
- Effective communication
- Stress management
- Process optimization
Timeline
Customer Service Representative
Wegmans
06.2018 - Current
Account Representative
Navient
01.2013 - 05.2015
Gate Manager / Ramp Manager
Piedmont Airlines
04.2009 - 05.2012
Production Control Deck Analyst
Chrysler Corporation
11.1999 - 12.2008
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