Britney Powell
Fort Mill,SC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Best Buy. Excelled in POS system operations and critical thinking, enhancing customer satisfaction and sales efficiency. Demonstrated exceptional teamwork and collaboration, contributing to a significant increase in customer loyalty. Skilled in leveraging consumer trends and verbal communication to drive retail effectiveness and sales generation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Best Buy
06.2023 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Retail Sales Associate Cashier
At Home
03.2023 - 08.2024
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Ralph Lauren
10.2020 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
David W. Butler High School
Matthews, NC06.2022
Skills
- Customer service
- Reliability and punctuality
- Cash handling
- Merchandise restocking
- Multitasking and organization
- Patience and composure
- POS system operation
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
Timeline
Customer Service Cashier
Best Buy
06.2023 - 12.2024
Retail Sales Associate Cashier
At Home
03.2023 - 08.2024
Sales Associate
Ralph Lauren
10.2020 - 06.2022
High School Diploma -
David W. Butler High School
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