Britney Senate
Windermere,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Dedicated to creating personalized customer experiences while offering expertise in multiple departments.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
04.2024 - Current
- Facilitate register system to carry orders
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Brew coffee,tea, and other drinks operate cash registers and credit card machines customer care prepare drink orders clean and stock
- Count inventory
- Pleasantly interacted with over 50 customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages
- Controlled line and crowd with quick, efficient service
Lead Barista
Jw Marriott
Orlando Fl.
05.2023 - 04.2024
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Store closing and opening
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Front Desk Receptionist
JL Hospitality Management
09.2020 - 05.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Valencia College
Orlando, FLAssociate in Arts -
Valencia College
Orlando, FL06.2021
High School Diploma -
Gateway High School
Kissimmee, FL05.2018
Skills
- Cash Handling
- Guest Services
- Memory
- Adaptive and Creative
- Store Opening and Closing
- Multi-Line Phone Systems
- Medical terminology
- Customer Service
Additional Information
- Do not celebrate holidays and willing to work any celebration or holiday.
- Flexible schedule.
- Worked in multiple departments/switched between front desk and barista departments when needed
- Long term goal- Would like to attend a Medical Diagnostic Sonography program.
Languages
French
Elementary
Timeline
Barista
Starbucks
04.2024 - Current
Lead Barista
Jw Marriott
05.2023 - 04.2024
Front Desk Receptionist
JL Hospitality Management
09.2020 - 05.2023
Valencia College
Associate in Arts -
Valencia College
High School Diploma -
Gateway High School