Britney Smith
Tempe,AZ
Summary
Certified Medical Assistant with extensive experience in patient care, clinic operations, and team leadership. Proven success in improving workflow, ensuring patient safety, and supporting clinical staff. Skilled in direct patient care, EMR/EHR, immunization administration, and phlebotomy. Bringing proactive approach and strong collaborative skills to advance in the healthcare field.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant
Village Medical
08.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collaborated closely with Clinical Learning Lead for day to day training of new hires.
- Supports Clinic Lead when she is not in the office.
Certified Medical Assistant
Banner Health Clinic
03.2021 - 08.2022
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Medical Assistant
Carle Hospital
12.2019 - 03.2021
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Coordinated care between patients and provider.
- Assessed, documented and monitored vital signs for a fast paced busy clinic averaging 50 plus patients per day.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Food Service Worker/Team Leader
Aramark
08.2018 - 08.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Sales Associate
Circle K Gas Station
09.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Caregiver
VNA Healthtrends
03.2013 - 09.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Team Leader
Burger King
08.2007 - 01.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Maintained safety procedures in accordance to OSHA.
Education
High School Diploma -
Urbana High School
1002 S Race St, Urbana, IL 6180105.2008
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Direct Patient Care
- EMR / EHR
- Immunization Administration
- Phlebotomy
- Reliable team player
- CPR
- First Aid
Timeline
Certified Medical Assistant
Village Medical
08.2022 - Current
Certified Medical Assistant
Banner Health Clinic
03.2021 - 08.2022
Certified Medical Assistant
Carle Hospital
12.2019 - 03.2021
Food Service Worker/Team Leader
Aramark
08.2018 - 08.2019
Sales Associate
Circle K Gas Station
09.2017 - 08.2019
Caregiver
VNA Healthtrends
03.2013 - 09.2017
Team Leader
Burger King
08.2007 - 01.2013
High School Diploma -
Urbana High School
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