Britney Taylor
Shelton,CT
Summary
Results- oriented professional with a strong background in customer service and a proven track record of achieving exceptional patient satisfaction. Skilled in managing patient check-ins, verifying insurance coverage, and collecting payments. Demonstrated ability to maintain confidentiality and comply with HIPAA regulations. Adept at multitasking, time management, and attention to detail. Known for providing excellent customer service and resolving issues to ensure a positive customer experience.
Overview
8
8
years of professional experience
Work History
Patient Relations
Orthopedic Specialty Group
Shelton, CT
04.2022 - Current
- Manage patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Maintain confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Distribute FMLA/Disability/ Medical release paperwork , when requested and collecting authorization.
- Verified insurance benefits prior to treatment for accurate billing process.
- Scanned documents into the electronic health record system securely.
- Collect and post outstanding balances, self pays, copays, and bad debts.
Key Holder Supervisor
Hallmark Gold Crown
Shelton, CT
10.2016 - 01.2022
- Managed store inventory by reviewing, logging, and processing incoming store products
- Closed out drawers by balancing registers and completing reports
- Greeted customers, answering questions and direction to product
- Building and setting displays
- Assisted customers with returns and checked to ensure that appropriate changes were made to resolve customers' problems
Education
High School Diploma -
Shelton High School
Shelton, CT06-2019
Bachelor of Science - Healthcare Administration
Gateway Community College
New Haven, CTSkills
- Customer service
- Attention to detail
- Time management
- Multi tasking
- Positive outlook
Timeline
Patient Relations
Orthopedic Specialty Group
04.2022 - Current
Key Holder Supervisor
Hallmark Gold Crown
10.2016 - 01.2022
High School Diploma -
Shelton High School
Bachelor of Science - Healthcare Administration
Gateway Community College