Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britney Thompson

Jonesboro,AR

Summary

Proven Inventory Specialist at Walgreen's Pharmacy, adept in enhancing inventory accuracy and streamlining operations. Skilled in customer service and inventory control, I've significantly improved productivity and customer satisfaction. My expertise in cash handling and commitment to teamwork have driven positive outcomes, demonstrating a strong work ethic and integrity in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Inventory Specialist

Walgreen's Pharmacy
07.2019 - 08.2024
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.

Call Center Representative

TeleTech
07.2018 - 01.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cashier/ Shift Lead

Wendy's
07.2015 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Jonesboro High School
Jonesboro, AR
05.2016

Skills

    Attention to Detail

    Customer Service

    Inventory Control

    Teamwork and Collaboration

    Customer Assistance

    Work Ethic and Integrity

    Time management skills

    Cash Handling

    Money Handling

    Cash handling and management

    Customer Support

    Call Center Customer Service

Certification

  • Registered Pharmacy Technician - State Boards of Pharmacy.

Timeline

Inventory Specialist

Walgreen's Pharmacy
07.2019 - 08.2024

Call Center Representative

TeleTech
07.2018 - 01.2019

Cashier/ Shift Lead

Wendy's
07.2015 - 07.2018

High School Diploma -

Jonesboro High School

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Britney Thompson