Britney Yowell
Norman,OK
Summary
Compassionate and dedicated professional with extensive experience in crisis intervention, healthcare, and customer service. Demonstrates strong abilities in supporting individuals, managing teams, and delivering exceptional service in high-pressure situations. Holds a Master’s degree in Marriage and Family Therapy, offering a calm, reliable, and professional approach that fosters trust and collaboration in diverse work environments. Committed to enhancing client well-being while driving team success through effective leadership and empathetic communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crisis Counselor
988 Suicide and Crisis Lifeline
12.2022 - Current
- Provide immediate emotional support, safety planning, and crisis intervention for individuals in distress via phone and chat.
- Assess risk levels, de-escalate crises, and connect callers to local mental health resources.
- Maintain confidentiality and accurate documentation in compliance with program standards.
Vitamin Assistant Manager
Sprouts Farmers Market
07.2021 - 11.2022
- Supervised and trained team members in the Vitamins and Supplements department.
- Assisted customers with product recommendations, promoting holistic health and wellness.
- Managed inventory, product displays, and ensured compliance with safety and quality standards.
Certified Nursing Assistant / Certified Medication Aide
Stevens County Hospital
01.2018 - 12.2019
- Delivered compassionate patient care and assisted with daily living activities in a hospital setting.
- Administered medications under supervision and documented patient responses accurately.
- Collaborated with nurses and physicians to ensure optimal patient care and comfort.
Certified Nursing Assistant / Certified Medication Aide
Brookdale Liberal Springs
01.2015 - 11.2016
- Supported elderly residents in long-term care with personal care, mobility, and medication needs.
- Promoted dignity and quality of life through patient-centered care and empathy.
Education
Master of Arts - Marriage and Family Therapy
Oklahoma Baptist University
Bachelor of Science - Human Services, Psychology, and Criminal Justice
Friends University
Skills
- Crisis Intervention & De-escalation
- Active Listening & Empathy
- Client Advocacy
- Team Leadership
- Communication & Collaboration
- Documentation & Confidentiality
- Trauma-Informed Care
Certification
- Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) — Certified
- Prepare/Enrich Facilitator — Certified for couples and family relationship assessment and enrichment
Affiliations
- American Association for Marriage and Family Therapy (AAMFT)
- Oklahoma Association for Marriage and Family Therapy (OKAMFT)
Timeline
Crisis Counselor
988 Suicide and Crisis Lifeline
12.2022 - Current
Vitamin Assistant Manager
Sprouts Farmers Market
07.2021 - 11.2022
Certified Nursing Assistant / Certified Medication Aide
Stevens County Hospital
01.2018 - 12.2019
Certified Nursing Assistant / Certified Medication Aide
Brookdale Liberal Springs
01.2015 - 11.2016
Bachelor of Science - Human Services, Psychology, and Criminal Justice
Friends University
Master of Arts - Marriage and Family Therapy
Oklahoma Baptist University