- Traveling
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
- Cheerleading
Olivia Carns
Clementon,NJ
Summary
Empathetic and resilient individual with an extensive background in delivering effective crisis intervention, crisis management training, active listening, and emotional support. Committed to utilizing strong judgment, compassion, and adaptability in high-stress and unpredictable situations to enhance client well-being. Knowledgeable in water rescue techniques and capable of performing first aid and CPR effectively ensuring safe and secure environment for all pool users.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crisis Counselor
CONTACT of Mercer County
Pennington, NJ
11.2025 - Current
- Provided crisis intervention support to individuals in distress, ensuring immediate safety and emotional stability.
- Assisted chatters by actively listening and assessing needs to facilitate appropriate resources and referrals.
- Documented client interactions accurately, maintaining confidentiality and adhering to organizational protocols.
- Participated in training sessions to develop skills in crisis management techniques and mental health awareness.
- Utilized de-escalation techniques to manage high-stress situations effectively, promoting positive outcomes for clients.
- Adapted communication styles to meet diverse client needs while fostering a supportive environment for dialogue.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
Lifeguard
Clementon Park & Splash World
Clementon, NJ
05.2022 - 08.2025
- Monitored pool areas to ensure guest safety and compliance with regulations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
- Trained new lifeguards on safety protocols and emergency response procedures.
Education
High School Diploma - Psychology
Rider University
Trenton, NJ05-2027
High School Diploma -
Paul VI High School
Haddonfield, NJ06-2023
Skills
- Youth engagement
- Crisis intervention & de-escalation
- Suicide risk assessment & safety planning
- Active listening & reflective responding
- Trauma-informed care
- Emotional validation & empathy
- Cultural humility & inclusive communication
- Emotional regulation under high-stress situations
- Adaptability in unpredictable scenarios
- Strong judgment & decision-making
- Experience with high-risk populations (youth, LGBTQ, veterans, survivors of abuse, etc)
- Water rescue & emergency response
- CPR certified
- Rapid risk assessment
- Emergency action plan (EAP) implementation
- Injury prevention & hazard identification
- Crowd monitoring & surveillance
- Calm performance under high-stress situations
- Assertive communication
- Physical endurance
Certification
- First Aid/CPR Certified
Interests
Timeline
Crisis Counselor
CONTACT of Mercer County
11.2025 - Current
Lifeguard
Clementon Park & Splash World
05.2022 - 08.2025
High School Diploma - Psychology
Rider University
High School Diploma -
Paul VI High School