Behavioral Health Professional and RMHI with five years of dedicated crisis counseling experience and a strong background in vocational rehabilitation. Proven expertise in clinical risk assessment, safety planning, and case management within healthcare and forensic environments. Holds a Master of Arts in Rehabilitation Counseling and Disability Sciences (RCDS) with specific skills in evaluating complex psychosocial needs, behavioral health operations, and clinical documentation. Prepared to advance clinical documentation standards and case management outcomes in a Care Coordination, Utilization Review, or Behavioral Health Program Operations position.
Work History
Crisis Intervention Counselor
3 Months
Vibrant Emotional Health | 04.2026 - Current
De-escalated an average of 10+ high-stress psychological crises per shift through empathetic listening, safely restoring calm to panicked or traumatized clients.
Conducted rapid suicide safety and lethal risk assessments under high pressure to build immediate safety plans for over 100 individuals per month.
Connected vulnerable clients with vital community safeguards, including domestic violence shelters, legal aid, and psychiatric resources, enhancing their access to essential support.
Authored clinical progress notes and patient shift briefs for 10 cases daily, ensuring compliance with strict 24-hour deadlines and maintaining accurate documentation.
Provide real-time crisis intervention and risk assessment for individuals experiencing acute emotional or psychiatric crises via 988 calls.
Conducted comprehensive evaluations to assess immediate safety risk and developed individualized safety plans, enhancing client safety and support.
Collaborate with interdisciplinary teams, including mental health professionals and emergency responders, to manage high-risk situations.
Maintained accurate, compliant documentation that supported clinical decision-making and facilitated program reporting.
Collaborated with interdisciplinary teams, including mental health professionals and emergency responders, to effectively manage high-risk situations and improve client outcomes.
Crisis Specialist
1 Year 11 Months
Elevance Health | 06.2022 - 05.2024
Conducted comprehensive behavioral health risk assessments for individuals experiencing acute emotional or psychiatric crises.
Evaluated suicide and safety risk using structured clinical protocols to determine appropriate intervention levels.
Developed and documented individualized safety plans to reduce risk and support stabilization.
Coordinated referrals to community-based services, emergency resources, and follow-up care.
Maintained detailed, compliant documentation to support clinical decision-making and continuity of care.
Collaborated with multidisciplinary teams to ensure timely and appropriate interventions.
Responded to crisis calls and electronic communications from individuals, families, law enforcement, and community partners.
Assessed behavioral health risk and recommended intervention strategies during active crises.
Provided crisis de-escalation, mediation, and stabilization support.
Delivered referrals and coordinated access to behavioral health and community resources.
Juvenile Intake Probation Officer
4 Months
Juvenile Assessment Center | 12.2019 - 04.2020
Conducted intake assessments and explained legal processes, charges, and release options to youth and families.
Analyzed case information and prepared recommendations used in court proceedings.
Produced accurate documentation while handling confidential and legally protected information.
Collaborated with justice system partners to support compliance and case outcomes.
Probation Assistant
2 Months
Juvenile Assessment Center | 05.2019 - 07.2019
Collaborated with multidisciplinary teams to develop individualized service plans for juvenile clients.
Facilitated communication between court systems, families, and community resources to ensure comprehensive support.
Education
Master of Science - Rehabilitation Counseling & Disability Sciences
University of South Florida | Tampa, FL | 08-2025
Bachelor of Science - Legal Studies & Criminal Justice
Florida Gulf Coast University | Fort Myers, FL | 12-2019
Skills
Crisis Intervention & De-escalation
Behavioral Health Risk Assessment
Safety Planning & Risk Mitigation
Care coordination
Service planning
Crisis Mediation
Clinical documentation
Interdisciplinary Collaboration
Psychosocial assessment
Client Advocacy & Stabilization
Confidential Information Management
Certification
Registered Mental Health Counselor Intern (RMHI) | License #IMH 29583 Florida Board of Clinical Social Work, Marriage & Family Therapy and Mental Health Counseling
Timeline
Crisis Intervention Counselor
Vibrant Emotional Health
04.2026 - CurrentRead More
Crisis Care Consultant
Centerstone – 988 Crisis Lifeline
06.2024 - 04.2026Read More
Crisis Specialist
Elevance Health
06.2022 - 05.2024Read More
Crisis Specialist
Rocky Mountain Crisis Partners
11.2020 - 01.2021Read More
Juvenile Intake Probation Officer
Juvenile Assessment Center
12.2019 - 04.2020Read More
Probation Assistant
Juvenile Assessment Center
05.2019 - 07.2019Read More
Florida Gulf Coast University
Bachelor of Science from Legal Studies & Criminal Justice
Read More
University of South Florida
Master of Science from Rehabilitation Counseling & Disability Sciences