Britni Houchin
Fountain Green,UT
Summary
Ambitious and motivated leader who knows and understands the expectations of my job. Takes pride in advocating for those who can't advocate for themselves and will ensure their safety and success above my own. Experienced in all aspects of behavioral conflict and resolution,having worked one on one with some of the most aggressive clients in service. Extensive knowledge of personal programs and behavioral goals, having already worked with most individuals in residency. Goal oriented and a self starter. Dedicated to giving each individual the best quality of life and care within my capabilities. Values the privacy and protection of each individual in service and will put their needs above my own to ensure they recieve the best quality of care that can be provided. Having worked with individuals with special needs for over a decade, I have dedicated the majority of my personal life to helping them thrive. I'm driven, highly motivated and passionate about this profession. I love this work.
Overview
16
16
years of professional experience
Work History
Receptionist/Bookkeeping Assistant
Foursquare Landscaping
Payson, Utah
05.2023 - Current
Desk Attendant
Best Western Paradise Inn
Nephi, Utah
02.2020 - Current
- Greeted customers in a friendly and professional manner.
- Assisted customers with questions, concerns, and requests for information.
- Provided directions to guests regarding hotel amenities.
Cashier/Night Shift Supervisor
Exxon Fast Gas
Nephi, Utah
05.2023 - 03.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Conducted regular staff meetings to discuss issues related to performance, safety and productivity.
- Monitored employee attendance, tardiness and overtime hours.
- Supervised daily activities of employees to ensure proper execution of tasks.
- Provided guidance on job duties and answered questions from team members.
DSP/Behavioral Job Coach
Affinity Services
Nephi, Utah
08.2011 - 02.2019
- Provided advocacy services for clients who need assistance accessing community resources.
- Supported clients during transitions from one setting to another.
- Assessed environmental triggers that can lead to problem behaviors and developed strategies for managing them effectively.
- Provided guidance, support, and feedback to clients on their progress.
- Monitored client's behaviors and documented results in accordance with agency standards.
- Conducted assessments of client behavior patterns to determine appropriate interventions.
- Created individualized treatment plans based on assessment results.
- Facilitated group sessions that addressed topics such as anger management, assertiveness training, and coping skills development.
- Collaborated with other professionals such as psychiatrists, psychologists, social workers, and teachers to ensure the best possible care for clients.
- Developed strategies to improve communication between clients and their families or caregivers.
- Assisted clients in developing personal goals related to behavioral changes.
- Provided crisis intervention services when needed by helping clients identify alternate solutions to difficult situations.
- Assisted in the development of daily living skills such as budgeting, grocery shopping, housekeeping.
- Taught relaxation techniques such as yoga or deep breathing exercises to help reduce stress levels.
- Maintained accurate records of client interactions including progress notes and incident reports.
- Participated in team meetings to discuss client progress or concerns.
- Adhered to professional ethical standards set forth by local governing bodies.
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Implemented strategies to foster client's abilities, increasing independence across settings.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Supported participants to assist in achieving vocational and non-vocational goals.
- Reviewed intake, service plan and supported documentation to assist participants.
- Gathered work behaviors and productivity data to fulfill reporting requirements.
- Delivered training using multiple methods to reach diverse learning styles.
- Mentored program participants by answering questions and directing throughout work shift.
- Worked with staff to develop, monitor and resolve skills training or vocational issues.
- Guided clients in the development of soft skills, such as communication and teamwork.
- Supported clients in transitioning to new jobs, including orientation to workplace culture and expectations.
- Tracked and reported on clients' progress towards employment goals using case management tools.
- Implemented job accommodations and modifications to support clients' successful employment.
- Provided crisis intervention as needed, ensuring clients' well-being and job retention.
- Managed caseload effectively, ensuring timely follow-up and support for each client.
- Evaluated the effectiveness of job coaching methods, adapting strategies to meet clients' needs.
- Monitored clients' job performance and progression, offering ongoing support and guidance.
- Identified and resolved barriers to employment through one-on-one coaching and support.
- Advocated on behalf of clients to employers, ensuring fair treatment and workplace accommodations.
- Assisted clients in understanding and obtaining work-related benefits and supports.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Documented and filed patient health reports and charts.
- Managed load of multiple cases on consistent basis.
- Prepared patients for self-management and decision-making responsibilities.
DSP
Chrysalis
Nephi, Utah
08.2010 - 07.2012
- Worked within a group home setting with several individuals.
- Helped maintain personal hygiene,perform daily tasks,prepare meals,administered required medications
- Ensured individuals personal support programs were followed based on individual needs. Followed protocol and chain of command when necessary.
- Provided direct supervision for all clients in the home to maintain personal safety as well as the safety of others.
- Ensured individuals interacted in community functions and day to day outings for exercise and fitness goals.
- Ensured cleanliness of home according to audit specifications and state issued regulations.
- Helped with coping strategies to reduce occurrence of problematic behavior
- Helped individuals with specific dietary needs.
DSP/Residential House Manager
Mosaic Life Care
Nephi, Utah
01.2009 - 03.2010
- Managed staff within the home
- Provided monthly documentation for the clients we served including medication distribution, individual behaviors, hygiene goals, diet tracking, individual goals, activities etc.
- Ensured clean,safe and sanitary environment for individuals in residence
- Helped with conflict resolution.
- Held staff meetings to go over new training and to help assist with any conflict or issues within the home
- Trained and assisted new employees in learning and implementing plans for each individual in the home
- Ensured all medication protocols were followed according to personal plans
- Assisted with behavioral issues and Ensured good hygiene and daily schedules were followed for each individual.
- Prepared meals to meet dietary needs of individuals in the home.
- Attended meetings with other house managers to go over new training policies.
- Assisted in functions outside the home and transported clients to and from those functions
- Did the shopping for the home to ensure individuals had sufficient food and supplies.
Education
GED -
Snow College
Ephraim, UT03-2006
Some College (No Degree) - Psychology
Kaplan University
Davenport, IASkills
- Technical Support
- Bookkeeping
- Administrative Support
- Project Coordination
- Clerical Support
- File Management
- Scheduling
- Data Entry
- Office Management
- Data inputting
- Customer and client relations
- Customer/Client relations
- Meeting Coordination
- Spreadsheet tracking
- Time Management
- PC proficient
- Meeting Preparation
- Positive and professional
- Project Management
- Calendar Management
- Schedule Management
- Scheduling appointments
- Telephone skills
- Calm Demeanor
- Service-oriented mindset
- Meticulous and organized
- Business Correspondence
- Office Administration
- Professional Demeanor
- Information Protection
- Verbal and written communication
- Staff Management
- Multitasking and prioritization
- Organization skills
- Basic accounting
- Reception desk management
- Recordkeeping and bookkeeping
Timeline
Receptionist/Bookkeeping Assistant
Foursquare Landscaping
05.2023 - Current
Cashier/Night Shift Supervisor
Exxon Fast Gas
05.2023 - 03.2024
Desk Attendant
Best Western Paradise Inn
02.2020 - Current
DSP/Behavioral Job Coach
Affinity Services
08.2011 - 02.2019
DSP
Chrysalis
08.2010 - 07.2012
DSP/Residential House Manager
Mosaic Life Care
01.2009 - 03.2010
GED -
Snow College
Some College (No Degree) - Psychology
Kaplan University