Britnia Bloomfield Marrero
Port Orange,FL
Summary
Dynamic professional with a strong work ethic and proven problem-solving skills, experienced as a Night Auditor at Best Western Hotel. Adept at front desk operations and multitasking, I excelled in maintaining accurate guest accounts and enhancing customer satisfaction through exceptional service. Committed to operational excellence and team collaboration.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Night Auditor
Best Western Hotel
Edgewater, FL
09.2023 - Current
- Processed nightly financial transactions with accuracy and attention to detail.
- Assisted in maintaining accurate guest accounts and billing records.
- Provided exceptional customer service during late-night shifts, addressing guest inquiries effectively.
- Conducted property audits to ensure compliance with operational standards and procedures.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
Customer Service Representative
HGS - Hinduja Global Solutions
Kingston Jamaica
01.2021 - 12.2022
- Resolved customer inquiries through various channels, ensuring prompt and accurate responses.
- Documented customer interactions in CRM system, maintaining detailed records for follow-up actions.
- Assisted customers with product selection, providing tailored recommendations based on needs.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Assisted patients with appointment scheduling and provided timely updates on service availability.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Customer Service Advocate
Sutherland Global Service
Remote
08.2019 - 11.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with cross-functional teams to improve service delivery processes.
- Trained new staff on company policies and customer service best practices.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
High School Diploma -
Spalding High School
Spalding Jamaica06-2014
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Verbal and written communication
- Light maintenance duties
Timeline
Night Auditor
Best Western Hotel
09.2023 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
01.2021 - 12.2022
Customer Service Advocate
Sutherland Global Service
08.2019 - 11.2021
High School Diploma -
Spalding High School