Britni Montaño
Tucson,AZ
Summary
Dedicated and dependable Customer Service Representative fluent in English and Spanish, with a passion for delivering exceptional service and building lasting customer relationships. Known for effectively managing multiple priorities with precision and positivity, while consistently exceeding team goals. Detail-oriented and proactive, adept at handling diverse customer needs including inquiries, issue resolution, and order processing in fast-paced environments. Skilled in oral and written communication, active listening, and analytical problem-solving, committed to promoting customer satisfaction through personalized solutions and unwavering support. Ready to contribute to the success of a dynamic team and drive company objectives forward.
Overview
6
6
years of professional experience
Work History
Routing Specialist
ACT Fulfillment, Inc
03.2021 - 02.2022
- Designed custom routes for special deliveries, ensuring timely arrival and top-notch service.
- Streamlined dispatch processes, resulting in increased customer satisfaction.
- Improved routing efficiency by analyzing and optimizing transportation routes.
- Evaluated driver schedules to ensure optimal coverage during peak hours, minimizing delays and maximizing productivity.
- Conducted regular audits of routing software to ensure accuracy and compliance with company standards.
Warehouse Associate
DCG Fulfillment
12.2019 - 10.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Customer Service Cashier
Splash Kingdom Waterpark
01.2020 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by providing friendly and efficient service at the ice cream counter.
Sales Associate
Telcel Telecommunications
07.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Health Management And Clinical Assistance
University of Arizona
Tucson, AZ08.2012
High School Diploma -
Amphitheater High School
Tucson, AZ05.2010
Skills
- Multitasking efficiency
- Strong Communication Skills
- Decision-making capabilities
- Safety Protocols Adherence
- Problem-Solving
- Inventory Monitoring and Management
- Conflict Resolution
- Documentation
- Fluent Bilingualism - Spanish
- Call center experience
- Professional and Courteous
- Order and Refund Processing
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Routing Specialist
ACT Fulfillment, Inc
03.2021 - 02.2022
Customer Service Cashier
Splash Kingdom Waterpark
01.2020 - 08.2020
Warehouse Associate
DCG Fulfillment
12.2019 - 10.2020
Sales Associate
Telcel Telecommunications
07.2016 - 06.2017
Bachelor of Science - Health Management And Clinical Assistance
University of Arizona
High School Diploma -
Amphitheater High School
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