BRITON NYAMUNGA
ANTONIO
Baton Rouge,Lousiana
Summary
Dynamic Financial Office Assistant with proven expertise at Sprint IT Solutions Limited in enhancing financial reporting accuracy and streamlining processes. Skilled in bank reconciliation and problem-solving, I improved data entry precision, contributing to reliable decision-making and organizational growth. Committed to delivering exceptional administrative support and fostering collaboration across departments.
Professional with significant experience in financial administration, ready for next challenge. Known for strong analytical skills, accuracy, and efficiency in managing financial tasks. Team player focused on collaboration and results, adaptable to changing needs. Adept in financial software, account reconciliation, and reporting. Reliable and driven, consistently supporting team objectives.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Financial Office Assistant
Sprint IT Solutions
Baton Rouge, Louisiana
10.2021 - Current
- Implemented effective filing systems for easy retrieval of important documents during audits or reviews.
- Assisted in the preparation of annual budgets by collecting relevant data and inputting into forecasting models accurately.
- Participated in regular audit preparations which included gathering necessary documentation as well as assisting with ad-hoc requests from auditors.
- Improved financial data entry accuracy by cross-checking records, resulting in more reliable reporting and decision making.
- Enhanced communication between departments by acting as liaison between finance and other business units when needed.
- Improved office workflow for better task prioritization, resulting in a more organized and productive team.
- Contributed to the development of internal controls, reducing risk exposure related to financial transactions or reporting errors.
- Assisted with monthly budgeting tasks to ensure accurate financial forecasting and cost control.
- Supported finance team members in various projects, contributing to successful outcomes through diligent work ethic.
- Developed spreadsheets for tracking expenses against budget targets, allowing for real-time monitoring of spending habits.
- Reduced errors in financial reports by consistently double-checking data entries and reconciliations.
- Provided exceptional administrative support to the finance department, ensuring smooth daily operations.
- Assisted in streamlining payroll processing by keeping employee records up-to-date while promptly addressing any discrepancies.
- Maintained strict confidentiality of sensitive financial information to protect company reputation and client privacy.
- Prepared comprehensive financial statements, providing valuable insights for decision makers.
- Collaborated with cross-functional teams on finance-related initiatives, increasing overall efficiency.
- Streamlined financial processes by implementing efficient record-keeping and data management systems.
- Managed accounts receivable and payable, maintaining timely payments and resolving discrepancies swiftly.
- Performed bank reconciliations routinely ensuring accuracy in account balances and mitigating potential issues early on.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Served as corporate liaison for finance, IT, and marketing departments.
Customer Service Representative
Savannah Logistics group.
Nairobi, Kenya
02.2020 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Accounting And Finance
Technical University of Kenya
Nairobi, Nairobi Province, Kenya 05.2001 -
Skills
Bank reconciliation
Organizational growth
Accounts receivable
Critical thinking
Tax preparation
Accounts payable
Bookkeeping expertise
Budgets
Invoice management
Bookkeeping
Payroll processing
Account reconciliation
Cost accounting
Financial planning
QuickBooks experience
Oracle financials expertise
Customer service
Teamwork and collaboration
Problem-solving abilities
Accounting
Decision-making
Financial reporting
Excel spreadsheets
Analytical thinking
Workflow management
Administrative support
Written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Financial Office Assistant
Sprint IT Solutions
10.2021 - Current
Customer Service Representative
Savannah Logistics group.
02.2020 - 03.2021
Bachelor of Science - Accounting And Finance
Technical University of Kenya
05.2001 -