Brittany Allen
LAC DU FLAMBEAU,WI
Summary
Knowledgeable Interim Executive Administrator with developed talents in legal strategy and contracts, simple accounting practices, and networking. Pursuing a new position where an understanding of the Online Lending Industry will be widely appreciated.
Since working for LDF Holdings, I've developed many different essential skills to help in my success towards a possible future position with the company. I've gained valued relationships with partners based on my ability to communicate effectively and timely. I've been able to take what I've learned in my position, as well as other positions that I have held, and use those skills to better my successfulness in the Online Lending Industry.
I've also served as the Secretary of the Board of Directors for the Native American Financial Services Association, where I learned and became very well-versed in the legislative portion of the Online Lending Industry and its many regulations (which is of substantial importance to maintain a successful business with many federal/state/tribal laws).
I served 2 years on the Lac du Flambeau Tribal Council, where I learned much about our tribal laws and codes. Holding this position on our tribal government board has allowed me to better understand what laws and regulations we need to follow as a FinTech business in the Online Lending world as well as our Tribal community.
My education in Business management has also contributed to my success in my current position. Having the knowledge of standard business practice has definitely helped me further my knowledge in the Online Lending Industry, positively.
Lastly, my deep care for the LDF Tribal community is what drives me on a constant basis. I want nothing more but to see my tribe succeed and I love that I can contribute positively to that success for the future generations to come.
Overview
11
11
years of professional experience
Work History
Interim Executive Administrator
LDF Holdings- LDF Business Development Corporation
Lac Du Flambeau , United States
09.2021 - Current
- Planned both internal and external events and staff trainings.
- Provided effective support to the Director of Lending via such skills as organization, accounting, and exemplary attention to detail.
- Represented company at conferences and seminars to boost outreach.
- Developed monthly reports.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Anticipated and prepared required materials for meetings.
- Streamlined workflow.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Executed training programs for both staff and Tribal Council.
- Analyzed and assessed proposed system changes and determined impact to users.
- Contributed to economic success by participating in budgeting process.
- Evaluated business data and reported o findings to inform stakeholders.
- Gave presentations on Industry standards and expectations to the Tribal Council, numerous times.
- Made sure bank accounts were balanced and accounted for when it came to monthly billing done by our partners.
- Worked as a liaison between our company and legal to insure settlements and monthly invoices were being paid in a timely manner.
- Responsible for getting all billing completed for Accounting department to send payments for all business related expenses.
- Assist in the licensing process for the business, staff, and vendors.
Executive Administrative Assistant
LDF Holdings- LDF Business Development Corporation
Lac Du Flambeau , United States
02.2019 - 09.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Medical Billing Specialist
Lac Du Flambeau Tribe
Lac Du Flambeau , WI
04.2018 - 02.2019
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Trained new employees on multiple medical billing programs and data entry software.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Determined prior authorizations for medication and outpatient procedures.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Evaluated patients' financial status and established appropriate payment plans.
- Prepared billing correspondence and maintained database to organize billing information.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Managed collections claims for unpaid bills against estates of debtors.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Liaised between patients, insurance companies and billing office.
- Adhered to established standards to safeguard patients' health information.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Precisely evaluated and verified benefits and eligibility.
Registration Receptionist
Lac Du Flambeau Tribe
Lac Du Flambeau , WI
09.2016 - 04.2018
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to independently handle over 50-100 calls each day.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected, sorted, distributed and sent mail and packages.
- Kept records in CRM to maintain customer data.
Cleaning Technician
KGCIP, LLC.
Lac Du Flambeau , WI
08.2014 - 09.2016
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Server
Lake Of The Torches Resort And Casino
Lac Du Flambeau , WI
06.2011 - 04.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected orders and relayed them to bartenders quickly and accurately.
Education
Technical Diploma - Tribal Business Management
Nicolet Area Technical College
Rhinelander, WI05.2018
BBA - Hospitality
Michigan State University
East Lansing, MI05.2012
Skills
- Operational Efficiency
- Status Updates
- Business Transactions
- Records and Database Management
- Office Supplies and Inventory
- Meeting Support
- Staff Meetings
- Business Correspondence
- Financial and Operational Reporting
- Business Administration
- Personnel Scheduling
- Account and Ledger Reconciliations
- Operational Requirements
- Best Practices and Standards
- Guest Relations (Servicer and vendor)
- Business Services Support
- Calendar Maintenance
- Information Updates
- Service Provider Sourcing
- Legal Requirements
Timeline
Interim Executive Administrator
LDF Holdings- LDF Business Development Corporation
09.2021 - Current
Executive Administrative Assistant
LDF Holdings- LDF Business Development Corporation
02.2019 - 09.2021
Medical Billing Specialist
Lac Du Flambeau Tribe
04.2018 - 02.2019
Registration Receptionist
Lac Du Flambeau Tribe
09.2016 - 04.2018
Cleaning Technician
KGCIP, LLC.
08.2014 - 09.2016
Server
Lake Of The Torches Resort And Casino
06.2011 - 04.2014
Technical Diploma - Tribal Business Management
Nicolet Area Technical College
BBA - Hospitality
Michigan State University
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