Jessica Holton
Lac du Flambeau
Summary
Experienced administrative professional with a proven track record in fast-paced office environments. Dedicated and hardworking team player, adept at completing a wide range of clerical tasks and providing comprehensive staff support. Known for responsibility, punctuality, and high productivity, even when working independently with minimal supervision. Detail-oriented administrative assistant with a background in customer service, data entry, and office management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
LDF Holdings
03.2024 - Current
- Full understanding of the business and all departments. Familiar with a variety of the. field's concepts, practices, and procedures.
- Acts as a liaison amongst department staff and outside agencies. Ability to assist with communication and project workloads, both internally and externally to maintain professional image.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinates and monitors onsite/offsite meetings, calenders, and appointments.
- Coordinates travel and professional development for LDF Holdings staff.
- Record, types, and prepares and distributes meeting minutes and materials.
- Perform general office work duties such as ordering supplies and maintaining records management database systems.
- Works independently and within a team on special projects. Contributes to team effort by accomplishing related results as needed.
Corporate Administrative Assistant
LDF Business Development Corporation
04.2022 - 03.2024
- Answering, screening, and forwarding calls within the BDC
- Welcome visitors and guests in a friendly and professional manner and provide directions within the building
- Coordinate the use of conference rooms, reservations, and required meeting amenities
- Provided front desk coverage including multi-tasking the operation of multi-line phone system
- Managed incoming/outgoing mail shipments while maintaining an organized, clean environment
- Assisted in the purchase of office equipment, furniture, etc
- In accordance with company purchasing policies
- Monitored calendars, meetings, and appointments; coordinates onsite/offsite meetings, prepares and distributes meeting materials.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Entered invoice into accounting software for payment.
- Provided exceptional customer service to both internal and external stakeholders through clear communication channels.
- Served as a liaison between executives and staff, fostering open communication channels throughout the organization.
- Contributed to a positive work environment by fostering professional relationships with team members and clients.
- Monitored invoices and backup documentation for proper authorization.
- Maintained an organized filing system for easy retrieval of important documents and records.
- Maintained inventory of office supplies and placed orders.
Associate/Receptionist
LDF Fitness Center
07.2019 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Instruct guests on using cardio and strength equipment while performing client fitness orientations
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintain a clean and safe environment by monitoring the facility constantly and addressing any safety or cleanliness issues as soon as possible.
- Helped facility members reach health and fitness goals.
- Demonstrated and explained proper techniques to instruct class participants on workout methods.
- Provided exceptional customer service by addressing concerns promptly, resulting in improved member feedback scores.
Front Receptionist
Tribal Roads
07.2016 - 08.2018
- Streamlined front desk operations for increased efficiency and productivity.
- Managed high call volumes with professionalism, resulting in improved client relations.
- Assisted in maintaining a clean and organized reception area, providing a welcoming atmosphere for guests.
- Scheduled appointments accurately, reducing scheduling conflicts and cancellations.
- Developed strong relationships with clients through exceptional customer service skills.
- Collected deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized, maintained and updated information in computer databases.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Northwood Technical College
Rice Lake, WI 09.2023 - 1 2025
High School Diploma -
Mercer High School
Mercer, WI05.2020
Skills
- Customer Service
- Data Entry
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
Certification
CPR Certification, 03/01/23, 03/01/25
Timeline
Administrative Assistant
LDF Holdings
03.2024 - Current
Northwood Technical College
09.2023 - 1 2025
Corporate Administrative Assistant
LDF Business Development Corporation
04.2022 - 03.2024
Associate/Receptionist
LDF Fitness Center
07.2019 - 09.2020
Front Receptionist
Tribal Roads
07.2016 - 08.2018
High School Diploma -
Mercer High School
CPR Certification, 03/01/23, 03/01/25
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