Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Holton

Lac du Flambeau

Summary

Experienced administrative professional with a proven track record in fast-paced office environments. Dedicated and hardworking team player, adept at completing a wide range of clerical tasks and providing comprehensive staff support. Known for responsibility, punctuality, and high productivity, even when working independently with minimal supervision. Detail-oriented administrative assistant with a background in customer service, data entry, and office management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

LDF Holdings
03.2024 - Current
  • Full understanding of the business and all departments. Familiar with a variety of the. field's concepts, practices, and procedures.
  • Acts as a liaison amongst department staff and outside agencies. Ability to assist with communication and project workloads, both internally and externally to maintain professional image.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinates and monitors onsite/offsite meetings, calenders, and appointments.
  • Coordinates travel and professional development for LDF Holdings staff.
  • Record, types, and prepares and distributes meeting minutes and materials.
  • Perform general office work duties such as ordering supplies and maintaining records management database systems.
  • Works independently and within a team on special projects. Contributes to team effort by accomplishing related results as needed.

Corporate Administrative Assistant

LDF Business Development Corporation
04.2022 - 03.2024
  • Answering, screening, and forwarding calls within the BDC
  • Welcome visitors and guests in a friendly and professional manner and provide directions within the building
  • Coordinate the use of conference rooms, reservations, and required meeting amenities
  • Provided front desk coverage including multi-tasking the operation of multi-line phone system
  • Managed incoming/outgoing mail shipments while maintaining an organized, clean environment
  • Assisted in the purchase of office equipment, furniture, etc
  • In accordance with company purchasing policies
  • Monitored calendars, meetings, and appointments; coordinates onsite/offsite meetings, prepares and distributes meeting materials.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Entered invoice into accounting software for payment.
  • Provided exceptional customer service to both internal and external stakeholders through clear communication channels.
  • Served as a liaison between executives and staff, fostering open communication channels throughout the organization.
  • Contributed to a positive work environment by fostering professional relationships with team members and clients.
  • Monitored invoices and backup documentation for proper authorization.
  • Maintained an organized filing system for easy retrieval of important documents and records.
  • Maintained inventory of office supplies and placed orders.

Associate/Receptionist

LDF Fitness Center
07.2019 - 09.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Instruct guests on using cardio and strength equipment while performing client fitness orientations
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Maintain a clean and safe environment by monitoring the facility constantly and addressing any safety or cleanliness issues as soon as possible.
  • Helped facility members reach health and fitness goals.
  • Demonstrated and explained proper techniques to instruct class participants on workout methods.
  • Provided exceptional customer service by addressing concerns promptly, resulting in improved member feedback scores.

Front Receptionist

Tribal Roads
07.2016 - 08.2018
  • Streamlined front desk operations for increased efficiency and productivity.
  • Managed high call volumes with professionalism, resulting in improved client relations.
  • Assisted in maintaining a clean and organized reception area, providing a welcoming atmosphere for guests.
  • Scheduled appointments accurately, reducing scheduling conflicts and cancellations.
  • Developed strong relationships with clients through exceptional customer service skills.
  • Collected deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Organized, maintained and updated information in computer databases.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

Northwood Technical College
Rice Lake, WI
09.2023 - 1 2025

High School Diploma -

Mercer High School
Mercer, WI
05.2020

Skills

  • Customer Service
  • Data Entry
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Scheduling
  • Documentation and Recordkeeping
  • Professional Communication

Certification

CPR Certification, 03/01/23, 03/01/25

Timeline

Administrative Assistant

LDF Holdings
03.2024 - Current

Northwood Technical College
09.2023 - 1 2025

Corporate Administrative Assistant

LDF Business Development Corporation
04.2022 - 03.2024

Associate/Receptionist

LDF Fitness Center
07.2019 - 09.2020

Front Receptionist

Tribal Roads
07.2016 - 08.2018

High School Diploma -

Mercer High School

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Jessica Holton