Job Search Status
Open to workDesired start date:
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation: Madison, Ct
Open to relocation: No
Open To Work
Britt Anderson
Madison
Work Preference
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Inn Keeper
The Homestead Madison
Madison
08.2024 - Current
- Managed daily operations of guest check-in and check-out processes.
- Coordinated housekeeping schedules to ensure cleanliness and guest satisfaction.
- Assisted in maintaining inventory of supplies and amenities for guest use.
- Prepare breakfast for guests while engaging them and making sure all their needs are met during their stay.
- Provide recommendations and make reservations for local restaurants and activities.
- Managed reservations including taking bookings, confirming availability and updating records.
- Resolved guest complaints promptly and professionally.
- Greeted guests, checked them in and out of the Inn.
- Provided excellent customer service by addressing complaints in a timely manner.
Retail Sales Associate
Crunchy Diva Designs
Madison
05.2020 - Current
- Assisted customers with product selection and styling advice.
- Organized merchandise displays to enhance visual appeal.
- Processed transactions accurately using point-of-sale systems.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Set up and breakdown at various events around New England.
Retail Store Manager
Blue Moon by the Sea
Madison
11.2022 - 08.2024
- Managed daily store operations and ensured smooth workflow among staff.
- Trained new employees on customer service and sales techniques.
- Oversaw inventory management and maintained stock levels efficiently.
- Resolved customer inquiries and complaints with effective communication skills.
- Supervised cash drawer balances and deposits of store receipts.
- Built and maintained strong working relationships with team members.
Education
Bachelor of Arts - Broadcast Journalism
Lyndon State College
Lyndonville, VT12-2003
Skills
- Guest services
- Reservation management
- Inventory management
- Housekeeping coordination
- Visual merchandising
- Effective communication
- Point of sale systems
- Hospitality
- Customer engagement
- Training and mentoring
Timeline
Inn Keeper
The Homestead Madison
08.2024 - Current
Retail Store Manager
Blue Moon by the Sea
11.2022 - 08.2024
Retail Sales Associate
Crunchy Diva Designs
05.2020 - Current
Bachelor of Arts - Broadcast Journalism
Lyndon State College