Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Brittany Leib Dental Assistant Extern

Broken Arrow,OK

Summary

Outgoing dental assistant intern with experience supporting dental office staff and boosting customer service ratings by offering high level of service to all individuals. Confident individual experienced in sterilization procedures and patient education. Upbeat in high-pressure situations to promote positive work environment and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Ferrellgas
Sand Springs
10.2019 - 01.2025
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Produced thorough, accurate and timely reports of project activities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Assistant Sales Manager

Johnson Fitness & Wellness
Broken Arrow
01.2017 - 10.2019
  • Developed strategies to increase sales volume and market share.
  • Trained new sales staff on product knowledge, sales techniques, and company policies.
  • Prepared and delivered sales presentations to key clients and stakeholders.
  • Participated in trade shows and sales events to promote company products and services.
  • Conducted weekly and monthly meetings to review progress against goals and objectives.
  • Established action plans for team members and helped each person attain objectives.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Facilitated communication between the sales team and other departments to ensure customer satisfaction.
  • Assisted in the recruitment, training, and performance evaluation of sales staff.
  • Developed pricing models that maximize profitability while meeting customer needs.

Education

High School Diploma -

East Central Senior High
Tulsa
05-2009

Some College (No Degree) -

Tulsa Dental Assistant School
Tulsa

Skills

  • Customer service
  • Performance management
  • Customer relationship management
  • Data analysis
  • Conflict resolution
  • Employee training
  • Sales strategy
  • Effective communication
  • Time management
  • Problem-solving
  • Customer relationship management (CRM)
  • Customer relations
  • Customer retention
  • Focused on customer satisfaction

Affiliations

  • Foodie! I love eating & trying new things.
  • Nature lover! I live at the lake during the summer. Fishing, kayaking, & exploring.
  • Amateur photographer.
  • Love animals & volunteering with them.

Accomplishments

  • Outstanding QA performance 2010-2012 (in past hotel management position)
  • CSM of the Year, Flame award with Ferrellgas.

Certification

  • CPR Certified
  • Six Sigma Green & Yellow belts (2008-present)

References

References available upon request.

Timeline

Customer Service Manager

Ferrellgas
10.2019 - 01.2025

Assistant Sales Manager

Johnson Fitness & Wellness
01.2017 - 10.2019

High School Diploma -

East Central Senior High

Some College (No Degree) -

Tulsa Dental Assistant School

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Brittany Leib Dental Assistant Extern