Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittanee Johnson

Lynn Haven,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

Work History

Customer Service Representative

Peaden Air Conditioning
09.2023 - Current
  • Answered inbound calls to assist in scheduling for all trades such hvac, plumbing and electrical services
  • Assisted customers with any member/non member related tasks such as rescheduling, canceling appointments, membership payments, and current updates
  • Multi tasked between inbound and outbound calling
  • Checking emails to contact customers for scheduling
  • Currently have experience on multiple programs including Microsoft Word, Excel, Service Titan, Outlook

Teller/Member Service Representative

Panhandle Credit Union
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Performed special services for customers, ordering bank cards and checks
  • Received mortgage and other loan payments, verifying payment dates and amounts due
  • Ordered checks, placed stop payment orders and conducted additional special services for customers
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank
  • Opened Accounts for possible new members such as savings accounts, checking accounts, CD's, IRA's and or any type of club or vacation account
  • Assisted members with financial problems and or questions regarding to there accounts.

Teller

Bay Credit Union
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
  • Ordered checks, placed stop payment orders and conducted additional special services for customers
  • Transmitted orders to supply cash to meet daily needs
  • Performed special services for customers, ordering bank cards and checks
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals
  • Trained employees on cash drawer operation
  • Balanced daily cash deposits and vault inventory with zero error rate.

Customer Service Staff

Publix
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Conducted online payments and sending money transfers
  • Ran the back cash office which consisted of; counting cash drawers through end of night, setting up cash drawers for next day, counting and running all reports for the vault and store
  • Helping customers with other transactions such as lotto counter and selling money orders as well processing exchanges and or returns
  • Making sure front end staff are taking care of there daily tasks, helping customers and staying on top of the front end schedule and timing.

Cashier/ Customer Service

Walmart
  • Collected credit card and cash payments to complete transactions for customer orders
  • Processed returned merchandise by strictly following store return and exchange procedures
  • Counted and balanced cashier drawers
  • Maintained work area and kept cash drawer organized
  • Answered phone calls to assist customers with questions and orders.

Education

High School Diploma -

A. Crawford Mosley High School

Skills

  • Exceptional Customer Service
  • Excellent Communication Skills
  • Problem Solving
  • Transaction Error Identification
  • Sorting and Filing
  • Recordkeeping and Documentation
  • Honest and Dependable

Timeline

Customer Service Representative

Peaden Air Conditioning
09.2023 - Current

Teller/Member Service Representative

Panhandle Credit Union

Teller

Bay Credit Union

Customer Service Staff

Publix

Cashier/ Customer Service

Walmart

High School Diploma -

A. Crawford Mosley High School

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Brittanee Johnson