Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittaney Beavers

Cartersville,United States

Summary

Dedicated and detailed professional with 10+ years combined experience in customer service representative, management, and medical/healthcare support. Skilled in patient communication, handling sensitive information with confidentiality, and maintaining accuracy in high-volume environments. Adept in problem-solving, multitasking, and providing excellent customer service.

Overview

12
12
years of professional experience

Work History

Medical Assistant

Center for Infectious Diseases
Cartersville, Georgia
12.2024 - Current
  • Assisted patients with scheduling, insurance verification, and intake documentation.
  • Entered and maintained accurate medical data in EHR systems while adhering to HIPAA standards.
  • Supported nurses and providers with administrative tasks, improving patient flow and efficiency.

Medical Assistant

Heart and Vascular Care
Canton, GA
02.2022 - 12.2024
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Coordinated referrals between primary care providers, specialists and other healthcare professionals.
  • Performed vital signs such as blood pressure, temperature, pulse, respiration rate and height and weight measurements.

General Manager

TriStar Energy
Acworth, Georgia
12.2015 - 10.2020
  • Implemented staff training programs, resulting in improved employee retention and customer satisfaction.
  • Resolved escalated customer issues, maintaining a positive brand reputation.
  • Directed daily operations of TriStar Energy fuel service centers, managing a team of 15 employees.

Customer Service Representative

Home Depot
Acworth, Georgia
08.2013 - 12.2015
  • Handled an average of 25 inbound/outbound calls per day, providing support for billing, scheduling and inquiries.
  • Documented interactions and updated clients records in CRM systems.
  • Maintain confidentiality of sensitive records, ensuring compliance with organizational policies.

Education

Certified Phlebotomy Technician -

Training Center of NW Georgia
Cartersville, GA
05-2021

High School Diploma -

Woodland High
Cartersville, VA
05-2008

Skills

  • Medical & Healthcare Administration
  • Data Entry & Electronic Health Records
  • Problem Resolution & Communication
  • Customer Relationship Management
  • Strategic Planning & Execution
  • Accuracy & Attention to Detail
  • HIPPA Compliance & Confidentiality
  • Multitasking in Fast-Paced Environments
  • Team Development

Timeline

Medical Assistant

Center for Infectious Diseases
12.2024 - Current

Medical Assistant

Heart and Vascular Care
02.2022 - 12.2024

General Manager

TriStar Energy
12.2015 - 10.2020

Customer Service Representative

Home Depot
08.2013 - 12.2015

Certified Phlebotomy Technician -

Training Center of NW Georgia

High School Diploma -

Woodland High