BRITTANEY CRESWELL
Oakland,CA
Summary
Customer-centric administrative and front desk professional with 8 years’ experience supporting executives, VIP guests, and external partners. Strengths include high-accuracy scheduling, proactive, responsive communication, and consistent management of day-to-day operations. Handles high-volume emails, calls, and service requests, coordinates appointments and access for vendors and visitors, and supports meetings and special events with room preparation, agenda support, catering/logistics coordination, and on-site execution. Trusted for confidentiality and professionalism, with a steady, calm approach in fast-paced and high-pressure situations to keep the workplace polished, functional, and welcoming.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
The Institute & Vy Capital at Salesforce Tower
San Francisco, CA
05 2025 - 05 2026
- Provide administrative and executive support, including calendar management, scheduling, expense reporting, and daily coordination for senior leadership.
- Manage office operations, including reception, guest services, mail and package handling, supply inventory, and overall workplace organization.
- Serve as the main point of contact for vendors, building management, custodial teams, maintenance staff, and other external partners.
- Coordinate meetings, events, and special projects, including room setup, catering, logistics, agendas, and on-site support.
- Maintain a polished, functional, and welcoming office environment, including shared spaces, restrooms, supply areas, and the office library.
- Support scheduling and workplace coordination using tools such as Google Calendar, SevenRooms, and the BXP portal.
- Order and restock office, restroom, and workplace supplies to ensure daily business needs are met.
- Assist with branded projects, including holiday cards, company merchandise, customized staff supplies, and visual office displays.
- Partner with leadership and internal teams on administrative initiatives, office improvements, and cross-functional projects.
Resident Concierge
Four Seasons Private Residences
San Francisco
07 2021 - 04 2024
- Served as the primary point of contact for clients, residents, C-level executives, VIP guests, vendors, and service providers, ensuring every interaction was handled with professionalism, discretion, and hospitality.
- Managed daily correspondence, including emails, phone calls, scheduling requests, and household-related communications, ensuring timely follow-up and accurate coordination.
- Responded promptly to resident and client needs, providing personalized support, thoughtful solutions, and a high-touch service experience.
- Supported the planning and execution of high-profile social events, private gatherings, corporate functions, meetings, and special occasions hosted at the residence.
- Coordinated domestic and international travel arrangements, including flights, accommodations, transportation, itineraries, and vacation logistics for the homeowner and family.
- Maintained the highest level of confidentiality and discretion when handling sensitive information, private matters, and communications with executives, VIPs, and household members.
- Partnered with household staff, vendors, and external service providers to ensure seamless daily operations and exceptional guest and resident experiences.
Resident Concierge
Millennium Tower
San Francisco
05.2019 - 07.2020
- Provided high-level administrative and operational support in a fast-paced luxury residential environment, managing competing priorities with professionalism, discretion, and attention to detail.
- Coordinated complex calendars, appointments, reservations, transportation, vendor visits, maintenance access, and resident requests to ensure smooth daily operations.
- Served as a liaison between residents, executives, vendors, building management, security, maintenance teams, and external service providers to support timely communication and issue resolution.
- Managed incoming calls, emails, deliveries, service requests, and visitor inquiries while maintaining a polished, organized, and service-focused front desk environment.
- Supported day-to-day office and workplace operations, including scheduling, supply coordination, vendor communication, visitor management, and administrative follow-up.
- Coordinated logistics for meetings, private events, resident gatherings, and executive visits, including room preparation, catering coordination, guest access, transportation, and post-event follow-up.
- Maintained confidential resident, executive, and operational information with the highest level of discretion and professionalism.
- Tracked and followed up on maintenance requests, vendor appointments, deliveries, and special projects to ensure timely completion and strong service outcomes.
- Built trusted relationships with high-profile residents, executives, guests, and vendors by anticipating needs and delivering proactive, white-glove support.
- Managed multiple priorities simultaneously in a high-volume environment, responding quickly to urgent requests while maintaining accuracy, composure, and excellent service standards.
- Assisted with onboarding and access coordination for vendors, guests, residents, and service providers, ensuring proper procedures, communication, and security protocols were followed.
- Partnered with cross-functional teams including security, engineering, housekeeping, property management, and external vendors to resolve issues and improve daily operations.
Spa Concierge
The Ritz, Carlton
San Francisco, CA
01.2018 - 05.2019
- Warmly greeted spa guests and assist with check-in procedures, ensuring a seamless and personalized arrival experience.
- Provided detailed information about spa services, treatments, packages, and amenities to guests, answering inquiries and making recommendations based on their preferences.
- Scheduled appointments for spa treatments, including massages, facials, body scrubs, and salon services, while coordinating therapist availability and guest preferences.
- Maintained reservation book accuracy and ensured prompt follow-up with guests about appointments, changes, and cancellations.
- Handled guest feedback, inquiries, and concerns with professionalism and empathy, resolving issues promptly and escalating when necessary.
- Collaborated with the spa team, therapists, and other departments to ensure a seamless guest experience and uphold the standards of The Ritz-Carlton brand.
Visitor Service Assistant
San Francisco Museum Of Modern Art
San Francisco
02.2016 - 02.2018
- Welcomed and greeted visitors to SFMOMA with a warm and friendly attitude, providing information about exhibitions, programs, and museum amenities.
- Sold admission tickets, memberships, and merchandise at the museum's ticketing and retail outlets.
- Provided excellent customer service by addressing visitor inquiries, helping with directions, and ensuring a prominent level of visitor satisfaction.
- Aided with special exhibitions, events, and educational programs by providing logistical support, coordinating visitor activities, and facilitating guided tours.
- Collaborated with museum staff, volunteers, and security team members to ensure a cohesive and seamless visitor experience.
- Upheld the mission and values of SFMOMA by promoting art appreciation, cultural diversity, accessibility, and inclusivity in all interactions with visitors.
- Proven ability to thrive in high volume work environments, efficiently managing multiple tasks and prioritizing responsibilities to ensure timely completion
Visitor Service Assistant
Exploratorium
San Francisco
08.2014 - 02.2016
- Enhanced visitor experience by providing attentive and informed assistance throughout their visit.
- Streamlined visitor check-in process, improving overall guest satisfaction and reducing wait times.
- Provided exceptional customer service to diverse audiences, addressing concerns promptly and professionally.
- Managed emergency situations calmly and efficiently while prioritizing visitor safety at all times.
- Increased customer satisfaction by providing efficient and friendly service in a high-volume environment.
- Performed administrative or clerical duties such as filing, reception, scheduling, data entry and membership registration.
Phone Clerk
San Francisco Ballet
San Francisco
11.2015 - 02.2016
- Answered incoming calls from patrons, donors, and the public in a professional and friendly manner. Provided information about upcoming performances, ticket availability, pricing, and special events.
- Processed ticket orders over the phone using the ballet's ticketing system. Helped callers in selecting proper seating options and processing payments securely.
- Handled ticket exchanges, refunds, and special requests related to ticket purchases. Helped patrons with rescheduling performances or upgrading their tickets when needed.
- Provided correct and detailed information about performance schedules, casting, venue directions, parking, and accessibility options to callers.
- Maintained accurate and up-to-date records of customer interactions, ticket sales, reservations, and inquiries in the ballet's customer relationship management (CRM) system
- Stayed informed about the ballet's repertoire, artistic season, and organizational policies to effectively assist callers and contribute to a positive customer experience.
Education
Associate of Science - Pre-Law
Contra Costa College
San Pablo, CA06.2027
High School Diploma -
Skyline High School
Oakland2008
Skills
- Cross-Functional Communication
- Senior and Executive Leadership Support
- Calendar and Scheduling Coordination
- Microsoft Office / Google Workspace proficiency
- Slack / Zoom proficiency
- Vendor Management
- Travel & Transportation Coordination
- Meeting & Event Coordination
Additional Information
Volunteer Information Officer
Alameda County Superior Court – Present, Oakland, CA
- Greet and assist visitors to the courthouse with courtesy and professionalism.
- Provide information and direction to individuals seeking assistance within the courthouse.
- Aid in facilitating communication between court personnel and visitors.
Timeline
Resident Concierge
Millennium Tower
05.2019 - 07.2020
Spa Concierge
The Ritz, Carlton
01.2018 - 05.2019
Visitor Service Assistant
San Francisco Museum Of Modern Art
02.2016 - 02.2018
Phone Clerk
San Francisco Ballet
11.2015 - 02.2016
Visitor Service Assistant
Exploratorium
08.2014 - 02.2016
Front Desk Coordinator
The Institute & Vy Capital at Salesforce Tower
05 2025 - 05 2026
Resident Concierge
Four Seasons Private Residences
07 2021 - 04 2024
Associate of Science - Pre-Law
Contra Costa College
High School Diploma -
Skyline High School