Brittaney Flowers
Grayslake,IL
Summary
Assisted teams in providing outstanding customer service with 7+ years of experience. Supported coworkers in fast-paced settings while ensuring accuracy. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Clerk, Sales, SVCS/DISTRIBUTION ASSOC
USPS
Round Lake Beach, IL
01.2018 - Current
- Oversaw customer interactions to drive sales and enhance service quality. Evaluated letters and parcels, determining accurate mailing costs for customers. Calculated mailing expenses based on item type, weight, and destination, ensuring appropriate postage was applied. Managed pallet jack to relocate mail. Coordinated sorting of U.S. mail and parcels to meet delivery timelines. Addressed and resolved mail-related challenges with professionalism. Provided expert guidance on mail regulations, procedures, and post office box usage. Facilitated Amazon Sunday operations to ensure seamless service delivery. Knowledgeable in passport services.
Cashier
Sams Club
Vernon Hills
01.2016 - 01.2018
- Cultivated strong customer relationships through superior service delivery. Oversaw item scanning processes to ensure both accuracy and speed. Processed customer transactions efficiently using point-of-sale systems. Addressed customer inquiries regarding product offerings and services promptly. Implemented cleanliness standards in the checkout area to enhance overall customer experience. Directed shelf restocking efforts to sustain optimal inventory levels. Adhered to safety protocols to promote a secure working environment. Executed cash drawer reconciliations at the close of shifts and rectified discrepancies. Resolved customer complaints efficiently, enhancing overall satisfaction. Communicated membership program details effectively to prospective members.
Patient Service Concierge
OSF Saint Francis Hospital
Peoria
01.2014 - 01.2015
- Greeted patients upon arrival and provided assistance with directions to procedure rooms. Guided family members to designated patient rooms and offered support during their visit. Managed phone inquiries and provided coverage at various desks to facilitate staff breaks.
Education
Bachelor of Science in Communication - Public Relations
Bradley University
Peoria, IL01.2015
Skills
- Assisted co workers through effective collaboration teamwork
- Supported customers by delivering exceptional service experiences
- Applied critical thinking to resolve complex issues efficiently
- Facilitated clear communication between co workers and customers
- Managed cash drawer operations with accuracy and reliability
- Adapted quickly to new tasks and environments
- Maintained a high level of attention to detail in all tasks
- Organized tasks effectively to meet deadlines
- Flexible and adaptable
- Handling payment
- Sorted Mail efficiently
LANGUAGE
English
Timeline
Clerk, Sales, SVCS/DISTRIBUTION ASSOC
USPS
01.2018 - Current
Cashier
Sams Club
01.2016 - 01.2018
Patient Service Concierge
OSF Saint Francis Hospital
01.2014 - 01.2015
Bachelor of Science in Communication - Public Relations
Bradley University