Brittaney Wing
Cameron Park,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Aji Japanese Bistro. Skilled in POS system operation and fostering warm customer relationships, I excel in fast-paced environments, contributing to significant improvements in guest service and cleanliness. My ability to multitask and prioritize has consistently boosted team efficiency and dining experience.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Aji Japanese Bistro
2018.03 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Restaurant Hostess
Red Hawk Casino
2017.05 - 2018.03
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Private Nanny
Jessica Scharffenberg
2015.05 - 2016.07
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Education
Bachelor of Arts - Elementary School Teaching
California Sate University, Sacramento
6000 J St, Sacramento CA 9581905.2024
High School Diploma -
Ponderosa High School
Shingle Springs, CA05.2016
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Cleanliness
- Cash Handling
- POS System Operation
Timeline
Restaurant Server
Aji Japanese Bistro
2018.03 - Current
Restaurant Hostess
Red Hawk Casino
2017.05 - 2018.03
Private Nanny
Jessica Scharffenberg
2015.05 - 2016.07
Bachelor of Arts - Elementary School Teaching
California Sate University, Sacramento
High School Diploma -
Ponderosa High School
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