Brittani Edmonds
Evans,CO
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
11
11
years of professional experience
Work History
Team Lead Trainer
The Learning Experience
Loveland, CO
09.2022 - 07.2023
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Trained other employees in customer service, food safety, and performance requirements.
Infant/Toddler Teacher Supervisor
Busy Bee Preschool
Firestone, CO
10.2021 - 04.2022
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
Travel Agent
Archer Travel Service
Remote
01.2020 - 01.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Lead Teacher
The Goddard School For Early Childhood Development
Westminster, CO
07.2020 - 09.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Lead Teacher
The Children's Courtyard
Frederick, CO
09.2012 - 05.2018
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Education
Technical Degree - Medical Billing And Coding
Ashworth College
Norcross, GA07.2021
Skills
- Employee Surveying
- Program Performance Assessment
- POS System Instruction
- Orientation Procedures
Timeline
Team Lead Trainer
The Learning Experience
09.2022 - 07.2023
Infant/Toddler Teacher Supervisor
Busy Bee Preschool
10.2021 - 04.2022
Lead Teacher
The Goddard School For Early Childhood Development
07.2020 - 09.2021
Travel Agent
Archer Travel Service
01.2020 - 01.2022
Lead Teacher
The Children's Courtyard
09.2012 - 05.2018
Technical Degree - Medical Billing And Coding
Ashworth College