Brittani Edmonds
Evans,CO
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
11
11
years of professional experience
Work History
Team Lead Trainer
The Learning Experience
09.2022 - 07.2023
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Trained other employees in customer service, food safety, and performance requirements.
Infant/Toddler Teacher Supervisor
Busy Bee Preschool
10.2021 - 04.2022
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
Travel Agent
Archer Travel Service
01.2020 - 01.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Lead Teacher
The Goddard School For Early Childhood Development
07.2020 - 09.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Lead Teacher
The Children's Courtyard
09.2012 - 05.2018
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Education
Technical Degree - Medical Billing And Coding
Ashworth College
Norcross, GA07.2021
Skills
- Employee Surveying
- Program Performance Assessment
- POS System Instruction
- Orientation Procedures
Timeline
Team Lead Trainer
The Learning Experience
09.2022 - 07.2023
Infant/Toddler Teacher Supervisor
Busy Bee Preschool
10.2021 - 04.2022
Lead Teacher
The Goddard School For Early Childhood Development
07.2020 - 09.2021
Travel Agent
Archer Travel Service
01.2020 - 01.2022
Lead Teacher
The Children's Courtyard
09.2012 - 05.2018
Technical Degree - Medical Billing And Coding
Ashworth College
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