Brittani Epps
Kingstree ,SC
Summary
Dedicated professional with strong customer service and office administration skills. Experienced in managing scheduling, documentation, and multi-line phone systems to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Secretary
Henryhand Funeral Home
01.2025 - Current
- Managed scheduling for services, ensuring timely communication with clients and staff.
- Prepared and organized necessary documentation for funeral services and events.
- Assisted families in selecting memorial products, providing compassionate customer service.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded promptly to inquiries via phone and email, fostering positive client relationships.
CSR
National General Insurance Company
11.2023 - 01.2025
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Processed policy changes and claims efficiently, ensuring accuracy in documentation.
- Educated customers on insurance products and services to enhance understanding and satisfaction.
- Maintained up-to-date knowledge of company policies and industry regulations for compliance.
- Utilized CRM systems to track interactions, manage customer information, and follow up on inquiries.
- Assisted in developing customer feedback mechanisms to identify areas for service improvement.
Secretary
Brothers Mechanic Shoop
09.2022 - 12.2023
- Developed efficient filing systems to enhance accessibility of client information.
- Implemented office procedures that improved workflow efficiency and service delivery standards.
- Improved office workflow by redesigning document submission process.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Collections Manager
Burns Chevrolet Cadillac
02.2020 - 08.2022
- Developed and implemented effective collections strategies to optimize recovery rates.
- Led team in improving collection processes, resulting in increased efficiency and reduced delinquency rates.
- Trained and mentored staff on best practices for customer communication and conflict resolution.
- Analyzed account data to identify trends and enhance collections strategies based on performance metrics.
- Collaborated with sales and service departments to resolve disputes impacting collections outcomes.
- Established and maintained relationships with key clients to facilitate timely payments and reduce outstanding balances.
Management Trainee
SYkes Enterprises
07.2015 - 01.2020
- Led cross-functional teams to enhance operational efficiency and service quality.
- Developed training programs to improve employee performance and retention rates.
- Analyzed performance metrics to identify process improvement opportunities.
- Implemented best practices for customer engagement and satisfaction initiatives.
- Mentored junior staff, fostering professional development and team collaboration.
- Gained knowledge of company policies, protocols and processes.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Education
Associate of Science - Healthcare
Professsional Medical Training Center
Florence, SC11.2023
High School Diploma -
Kingstree Senior High
Kingstree, SC05.2006
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- File management
- Document preparation
- Calendar management
- Multi-line phone systems
Timeline
Secretary
Henryhand Funeral Home
01.2025 - Current
CSR
National General Insurance Company
11.2023 - 01.2025
Secretary
Brothers Mechanic Shoop
09.2022 - 12.2023
Collections Manager
Burns Chevrolet Cadillac
02.2020 - 08.2022
Management Trainee
SYkes Enterprises
07.2015 - 01.2020
Associate of Science - Healthcare
Professsional Medical Training Center
High School Diploma -
Kingstree Senior High