Brittani Hayes
Lancaster,US
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Applicant with 22 years of experience providing exceptional customer service and creating customer-centric environments within big-box stores. Competent, dependable professional equipped with basic selling skills, in-depth knowledge of business and retail operations and merchandising. Talented, personable leader seeking role as a retail customer service manager.Detail-oriented, energetic professional dedicated to leading the development of solutions to successfully provide assistance to community members.
Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. Over 10 years of experience managing store operations for large, reputable retail outlets. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.
Overview
20
20
years of professional experience
Work History
Shift Manager
Dunkin
11.2022 - Current
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Establish standards for personnel performance and customer service.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
Assistant Manager
Zaxbys
03.2020 - 11.2022
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Resolve customer complaints regarding sales and service.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Schedule staff hours and assign duties.
- Place special orders or call other stores to find desired items.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Inventory stock and requisition new stock.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Cashier/Merchandiser
Kjs Market
11.2019 - 01.2021
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Clean shelves, counters, and tables.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Count money and make bank deposits.
- Develop work schedules according to budgets and workloads.
Production Supervisor
Cardinal Health
06.2013 - 10.2016
- Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators.
- Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
- Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.
- Enforce safety and sanitation regulations.
- Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.
- Set up and adjust machines and equipment.
- Develop and lay out patterns that use materials most efficiently, using computerized metalworking equipment to experiment with different layouts.
- Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
- Inspect, test, or measure materials, products, installations, or work for conformance to specifications.
Assistant Manager
Burger King
05.2010 - 06.2013
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
- Maintain food and equipment inventories, and keep inventory records.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Count money and make bank deposits.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Education
High School Diploma - undefined
Lancaster High
Lancaster, SC05.2003
Skills
Computer fluent Experienced
Timeline
Shift Manager
Dunkin
11.2022 - Current
Assistant Manager
Zaxbys
03.2020 - 11.2022
Cashier/Merchandiser
Kjs Market
11.2019 - 01.2021
Production Supervisor
Cardinal Health
06.2013 - 10.2016
Assistant Manager
Burger King
05.2010 - 06.2013
High School Diploma - undefined
Lancaster High