Brittani Higginbotham
Columbus,OH
Summary
Seeking employment to bring in an exceptional customer experience with Top Tier Customer Service. Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Supervisor
Tamek Group/Holiday Inn Express
Columbus, Ohio
04.2024 - Current
- Conducted regular audits of all front desk operations.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Responded to and resolved guest issues or complaints.
- Input and confirmed reservations for guests.
- Greeted guests and checked them in and out of the hotel.
- Built and maintained productive relationships with employees.
- Handled cash transactions accurately while adhering to established policies and procedures.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided information about local attractions and events.
- Resolved guest complaints in a professional manner.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
Service Tech/ Dispatch Tech Support
Able Technoledgies
04.2022 - 02.2024
- Answered inbound and outbound calls for gas station LED sign service techs; scheduled service tech appointments.
- For most major gas companies, placed orders for parts.
- Provided tech support for on-site techs working on LED signs.
- Also, provide tech support through the chat system.
- Met with staff to discuss rules, regulations and work-related problems.
- Conferred with management to discuss and resolve participant complaints.
- Troubleshot, tested, and diagnosed software and hardware issues on computers used by teens during events.
- Maintained updated knowledge through continuing education and advanced training.
customer service representative
TELEPERFORAMCE
10.2018 - 02.2022
- Handle 60 customer service and sales calls per day, process customer product warranty claims, perform tech support, conduct agent new hire training, conflict resolution, and data entry practices.
- Display courteous service to ensure customer retention and satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
FACILITY SOURCE
09.2015 - 02.2018
- Scheduling service calls for maintenance technicians.
- Creating and following up on maintenance work orders for retail dealers.
Education
High School/ Ged -
01.2009
Skills
- Customer service
- Problem solving
- Microsoft Office
- Hospitality Management
- Staff training and development
- Flexible schedule
- Team collaboration
- Front office operations
- MS office
- Complaint resolution
- Microsoft outlook
- Typing proficiency
References
References available upon request.
Timeline
Hotel Front Desk Supervisor
Tamek Group/Holiday Inn Express
04.2024 - Current
Service Tech/ Dispatch Tech Support
Able Technoledgies
04.2022 - 02.2024
customer service representative
TELEPERFORAMCE
10.2018 - 02.2022
FACILITY SOURCE
09.2015 - 02.2018