Maisha Ahmed
Reno
Summary
Efficient Hotel Front Desk Supervisor known for high productivity and ability to complete tasks swiftly. Skilled in guest relations, reservation management, and problem-solving. Excel in communication, leadership, and adaptability, ensuring smooth operation of front desk activities and enhancing guest experience.
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Supervisor
Eldorado Casino
Reno
09.2023 - 05.2025
- Supervised front desk operations and ensured smooth guest check-in processes.
- Trained and mentored new front desk agents on hotel procedures.
- Resolved guest complaints and provided exceptional customer service consistently.
- Managed room assignments and coordinated with housekeeping for timely readiness.
- Maintained accurate records of reservations and billing information using property management systems.
- Implemented standard operating procedures to improve front desk efficiency and service quality.
Front Desk Receptionist
Circus Circus Hotel and Casino
Reno
05.2020 - 06.2023
Retail Merchandiser
JCPenney
05.2018 - 06.2021
- As an assistant
Education
High school or equivalent -
Reno High School
Reno, NVSkills
- Word Processing
- Merchandising
- Pricing
- Store Management Experience
- Retail Sales
- Sales
- Bookkeeping
- Accounts Receivable
- Accounts Payable
- Retail Management
- QuickBooks
- Data entry
- Microsoft Office
- Computer skills
- Planograms
- Financial Report Writing
- Payroll
- Management
- Front desk
- Customer service
- Marketing
- Microsoft Publisher
- Account management
- Recruiting
- Supervising experience
- Sales management
- Oracle
- Maximo
- Office management
- LMS
- Personal assistant experience
- Analysis skills
- PeopleSoft
- Front desk operations
- Guest relations management
- Billing and reservations
- Customer relationship management
- Team leadership
- Problem solving
- Time management
- Service excellence
- Administrative tasks
- Room availability
- Flexible schedule
- Front desk management
- Shift scheduling
Certification
About high school graduation, 09/16, 06/20
Additional Information - Personal Traits
- I was a student in Reno High School!
- I am so organized
- Disciplined
- I talk with people very freely
Timeline
Hotel Front Desk Supervisor
Eldorado Casino
09.2023 - 05.2025
Front Desk Receptionist
Circus Circus Hotel and Casino
05.2020 - 06.2023
Retail Merchandiser
JCPenney
05.2018 - 06.2021
High school or equivalent -
Reno High School