Takisha Kilstrom
Las Vegas
Summary
Professional with strong background in hospitality management, prepared to excel in guest services and team leadership. Proven track record in enhancing guest experiences, improving operational efficiency, and fostering collaborative work environment. Skilled in conflict resolution, staff training, and multitasking, with flexible approach to dynamic situations. Reliable, results-driven, and adept at maintaining high standards in service delivery.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Hotel Front Desk Supervisor
Polo Towers Hilton Grand Vacation
Las Vegas, NV
03.2023 - Current
- Supervised daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service protocols and hotel systems.
- Implemented efficient scheduling practices to optimize staff coverage during peak hours.
- Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Developed training materials for new employees to improve onboarding experience and service consistency.
- Monitored inventory levels of operational supplies, facilitating timely reordering and reducing costs.
- Analyzed guest feedback data to identify areas for service improvement and implement corrective actions.
Front Desk Clerk
Hilton Grand Vacations Polo Towers
Las Vegas, NV
09.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments, maximizing occupancy and enhancing guest satisfaction.
Base Clerk
Circus Circus Casino
Las Vegas, NV
06.2016 - 01.2023
- Received and routed business correspondence to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
Dispatch Supervisor
Executive Las Vegas
Las Vegas, NV
06.2008 - 03.2020
- Closely monitored dispatch board to triage and prioritize daily calls.
- Directed dispatching, routing and tracking of fleet vehicles.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction .
- Implemented schedule and policy changes and collaborated with other management to formulate new policies, procedures and goals.
Assistant Manager Of Retail Sales
Susie's Deals
Las Vegas, NV
11.2005 - 11.2006
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to obtain sales quotas.
- Worked with retail managers to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Education
Associate of Applied Science - Cosmetology
Marinello School of Beauty - Los Angeles
San Bernardino, CA05-2005
High School Diploma -
Ganesha High School
Pomona, CA06-1999
Skills
- Business Correspondence
- Social Perceptiveness
- Customer Service
- Payment Processing
- Cash Handling
- Customer Engagement
- Problem-Solving Skills
- Word Processing
- Listening Skills
- Operational Requirements
- Hospitality Service
- Administrative Skills
- Staff training and development
- Complaint handling
- Property management systems
- Policy enforcement
Certification
- IHT Certification Hilton Grand vacation Polo Towers - [Timeframe]
Timeline
Hotel Front Desk Supervisor
Polo Towers Hilton Grand Vacation
03.2023 - Current
Front Desk Clerk
Hilton Grand Vacations Polo Towers
09.2022 - 03.2023
Base Clerk
Circus Circus Casino
06.2016 - 01.2023
Dispatch Supervisor
Executive Las Vegas
06.2008 - 03.2020
Assistant Manager Of Retail Sales
Susie's Deals
11.2005 - 11.2006
High School Diploma -
Ganesha High School
Associate of Applied Science - Cosmetology
Marinello School of Beauty - Los Angeles