Brittani Lane
Houston
Summary
Detailed oriented and compassionate administrative professional with over 10 years of experience in client services, intake coordination, and compliance-based environments. I am skilled in customer-based communication, scheduling, documentation, and confidential records management. Proven ability to manage high-volume case loads while delivering exceptional service and maintaining regulatory compliance. Passionate about supporting all through efficient coordination and professional service delivery.
Overview
14
14
years of professional experience
Work History
Learning Coach
Houston Independent School District
01.2023 - 01.2026
- - Provided academic and behavioral coaching to students to improve performance, attendance, and engagement.
- - Collaborated with teachers, administrators, and families to develop individualized student success plans.
- - Monitored student progress using data tracking systems and adjusted intervention strategies accordingly.
- - Facilitated small group and one on one support sessions to strengthen academic and social emotional skills.
- - Maintained detailed student records while ensuring confidentiality and compliance with district policies.
Unit Grievance Investigator
Texas Department of Criminal Justice
01.2019 - 01.2023
- - Investigated inmate grievances by reviewing complaints, conducting interviews and analyzing documentation.
- - Ensured compliance with state regulations, agency policies and legal standards.
- - Prepared detailed investigative reports and recommendations for resolution.
- - Collaborated with security staff, administration, and medical personnel to resolve complaints efficiently.
- - Managed high-volume caseloads while maintaining accuracy and professionalism.
Administrative Assistant III – Intake Interviewer
Texas Department of Criminal Justice
01.2016 - 01.2019
- - Conducted intake interviews to gather and verify offender documentation and records.
- - Processed confidential data and maintained accurate electronic physical records.
- - Coordinated communication between departments to ensure smooth intake operations.
- - Assisted with scheduling, report preparation and administrative support tasks.
- - Provided customer service and guidance while maintaining professionalism in high pressure environments.
Lead Teller
Chase Bank
01.2014 - 01.2016
- - Supervised teller operations, ensuring compliance with banking regulations and security procedures.
- - Assist with staff training, performance coaching, and workflow management.
- - Handled escalated customer concerns and resolved complex account issues.
- - Balanced cash drawers, audited transactions and maintained operational accuracy.
- - Promoted banking products and service to support branch and sales goals.
Teller
Chase Bank
01.2012 - 01.2014
- - Processed financial transactions including deposits, withdrawals, transfers, and payments.
- - Delivered exceptional customer service while identifying client financial needs.
- - Maintained compliance with banking policies and fraud prevention procedures.
- - Balanced cash drawers and assisted with daily branch operations.
Education
Associates of Arts -
Lone Star Community College
08-2026
Skills
- - Compliance & Documentation
- Accuracy
- - Cross Department Collaboration
- - Confidential Information Handling
- - Data Entry & Records Processing
- Strategic thinking
Timeline
Learning Coach
Houston Independent School District
01.2023 - 01.2026
Unit Grievance Investigator
Texas Department of Criminal Justice
01.2019 - 01.2023
Administrative Assistant III – Intake Interviewer
Texas Department of Criminal Justice
01.2016 - 01.2019
Lead Teller
Chase Bank
01.2014 - 01.2016
Teller
Chase Bank
01.2012 - 01.2014
Associates of Arts -
Lone Star Community College