Shree Davis
Washington
Summary
Dynamic professional with a proven track record at K12, leveraging educational technology to enhance student engagement and performance. Skilled in records management and customer service, I excel in creating positive learning environments and providing constructive feedback. Committed to maintaining data privacy and ensuring efficient operations through effective time management.
Overview
21
21
years of professional experience
3
3
Certification
Work History
Learning Coach
K12
Washington
10.2020 - Current
- Utilized educational technology tools to engage students in interactive learning experiences.
- Monitored student performance and provided constructive feedback for improvement.
- Assisted in creating a positive learning environment that encourages student participation.
- Supported homebound students with complete instructional assistance.
Porter
Mattress Firm
Washington
04.2018 - 10.2020
- Managed inventory of supplies, ensuring availability for daily operations.
- Supported event setup and breakdown, ensuring smooth operations during functions.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Maintained a safe work environment by adhering to all safety protocols.
- Assisted in unloading merchandise from delivery trucks.
- Moved furniture and other heavy objects as needed throughout the facility.
Customer Service Representative
Opportunity Industrialization Center
Washington
09.2015 - 03.2019
- Handled incoming calls, providing support for service-related questions.
- Maintained knowledge of company products to assist customers effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Administrative Assistant
Lena Sears
Washington
04.2012 - 06.2015
- Managed scheduling and calendar coordination for senior executives and staff meetings.
- Developed and maintained comprehensive filing systems for easy document retrieval.
- Handled incoming communications, including emails, calls, and visitor inquiries efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Customer Sales Representative
Madame Tussaud's
Washington
09.2007 - 03.2012
- Assisted customers with product selection and informed them about features.
- Processed sales transactions accurately and efficiently using POS systems.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Collaborated with team members to meet daily sales goals and targets.
- Trained new employees on sales techniques and customer service protocols.
Record management Specialist
U.S. Department of State
Washington
06.2004 - 10.2007
- Developed guidelines for the proper handling of sensitive information.
- Evaluated and upgraded records management software to improve functionality.
- Maintained files and retrieved information from computer and manual filing systems.
- Performed basic troubleshooting and maintenance for microfilming, scanning and other office equipment.
- Viewed and inspected microfilm or scanned documents for quality.
Education
Medical Billing And Coding
Coursera
Mountain View, CAMedical Administration Assistant
Coursera
Mountain View, CASkills
- Medical coding
- Office administration
- Patient scheduling
- Customer service
- Educational technology
- Performance assessment
- Patient documentation
- Records management
- Data privacy
- Data entry
- Time management
- Scheduling
- Confidential document control
Certification
- Coursera Medical Administrative Assistant and healthcare team
- Coursera Billing and coding essential
- Coursera Professionalism in Allied Health
Timeline
Learning Coach
K12
10.2020 - Current
Porter
Mattress Firm
04.2018 - 10.2020
Customer Service Representative
Opportunity Industrialization Center
09.2015 - 03.2019
Administrative Assistant
Lena Sears
04.2012 - 06.2015
Customer Sales Representative
Madame Tussaud's
09.2007 - 03.2012
Record management Specialist
U.S. Department of State
06.2004 - 10.2007
Medical Billing And Coding
Coursera
Medical Administration Assistant
Coursera