Brittani Maxie
Noblesville,IN
Summary
Sales-minded travel consultant with passion to sell and focused on leisure travel. Offers strong research background and love of all things travel. Enjoys working with clients searching for vacation of lifetime. Performance-oriented Independent Contractor with proven attention to detail. Drives project success and customer satisfaction with high-quality work. Always willing to go extra mile to meet budget and schedule targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Independent Travel Agent
TraVerus Global
Allen, TX
08.2016 - Current
- Assisted customers in selecting suitable travel packages according to their individual needs and preferences.
- Provided comprehensive information on travel destinations, including attractions, accommodation and transportation options.
- Created customized vacation packages that incorporated flights, cruises, hotels and car rentals as required.
- Processed payments from customers using various methods such as credit cards or cash payments.
- Advised customers about necessary documents such as passports, visas, insurance policies needed for international travel.
- Provided support to existing customers by helping them modify their existing bookings or resolve any issues they encountered during their travels.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Researched hotels and airfare options to best meet client needs and expectations.
- Explained benefits of purchasing travel insurance with clients.
- Stayed up to date on travel industry, policies and restrictions.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
Independent Contract Driver
LaserShip
Indianapolis, IN
08.2020 - 01.2024
- Delivered goods to customers in a timely manner while ensuring safety and accuracy of items.
- Ensured cargo was loaded properly and securely according to regulations and company policies.
- Followed designated routes for each delivery, adhering to all traffic laws along the way.
- Communicated with dispatch regularly regarding any changes in route or delays due to traffic conditions.
- Reported any incidents, accidents or violations immediately to supervisor.
- Monitored weather conditions along route for safe driving practices.
- Utilized GPS navigation systems effectively in order to locate destinations quickly and efficiently.
- Followed regular schedule of pickups for individual customers and groups.
- Obtained signatures needed to complete and process paperwork.
- Worked well with dispatchers to communicate route and schedule changes.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Customer Service Representative
Sitel
Indianapolis, IN
04.2020 - 08.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Artist Assistant, Singer, Driver & Merchandising Consultant
Fly America LLC
01.2012 - 03.2020
- Organized materials, supplies and equipment for artist projects.
- Researched new materials and techniques for the lead artist's use in projects.
- Set up displays at exhibitions according to the artist's instructions.
- Prepared invoices and tracked payments from clients.
- Nurtured relationships with artists and other internal partners to create positive rapport for future projects.
- Performed vocal warm-ups before performances to ensure optimal vocal production.
- Recorded audio tracks for albums and singles in professional studios.
- Collaborated with producers, songwriters, arrangers, engineers and other musicians on projects.
- Developed relationships with industry professionals such as booking agents and promoters to secure shows.
- Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- Displayed appropriate signage for products and sales promotions.
Intern for a Spanish Translator
Indianapolis City County Building
Indianapolis, Indiana
01.2011 - 12.2012
- Traveled with or guided tourists who speak another language to appreciate context and culture of foreign setting.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Reviewed and translated documents, forms and technical materials in both English and Spanish.
Ticket Sales
Indiana State Fair
Indianapolis, Indiana
08.2008 - 08.2008
- Assisted in ticket sales when necessary.
- Greeted customers, answered inquiries and provided information about ticket sales.
Sales Associate
Man Alive-Lafayette Square Mall
Indianapolis, Indiana
09.2005 - 08.2008
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
Education
Associates - General Studies
IUPUI/Ivy Tech Community College
Indianapolis, IN05.2013
License - Cosmetology
ABC Beauty College
Indianapolis, IN11.2008
High School Core 40 Diploma -
Pike High School
Indianapolis, IN06.2007
Skills
- Tour Package Creation
- Travel Arrangements
- Client networking
- Hotel Accommodations
- Special needs travelers
- International reservations
- Itinerary Planning
- Geography Knowledge
- Social Media
- Logistics support
- Credit card payments
- Cultural Awareness
- Client Relations
- Route planning expertise
- Clean Driving Record
- Safe Driving Practices
- Transportation
- Defensive Driving
- Vehicle Maintenance
- Route Planning
- Scheduling
- Navigational skills
- Safety Procedures
Extended Profile
Black or African American, Female, US Citizen
Government Military
No
Personal Information
- Salary: Hourly paid position, commissions, part time work.
Languages
Spanish, Some Spanish. Not fluent but very good in writing, speaking and understanding.
Languages
Spanish
Limited
Certification
- Disney Certification
- Cruise Line Certification
- Cosmetology License
Timeline
Independent Contract Driver
LaserShip
08.2020 - 01.2024
Customer Service Representative
Sitel
04.2020 - 08.2020
Independent Travel Agent
TraVerus Global
08.2016 - Current
Artist Assistant, Singer, Driver & Merchandising Consultant
Fly America LLC
01.2012 - 03.2020
Intern for a Spanish Translator
Indianapolis City County Building
01.2011 - 12.2012
Ticket Sales
Indiana State Fair
08.2008 - 08.2008
Sales Associate
Man Alive-Lafayette Square Mall
09.2005 - 08.2008
Associates - General Studies
IUPUI/Ivy Tech Community College
License - Cosmetology
ABC Beauty College
High School Core 40 Diploma -
Pike High School
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