Brittani Miranda
Grand Ridge,IL
Summary
Dynamic professional with a strong background in customer service and support. Proven ability to enhance client satisfaction through effective communication and quality control. Skilled in data entry and Microsoft Excel, with a commitment to sustainability and reducing waste. Adaptable team player dedicated to achieving results.
Overview
11
11
years of professional experience
Work History
Fresh Produce Associate
Meijer
Oswego, IL
03.2024 - Current
- Delivered exceptional customer service by addressing inquiries and assisting with product selection.
- Picked daily items from stock based on system-generated lists to fulfill customer orders.
- Stocking out pick, back stock, and new items. (Daily deliveries)
- Reviewed expiration dates, donated day-old items, and marked down soon-to-expire products to reduce waste.
- Created flash food bags using items with minor imperfections for discounted sale.
- Putting away items that could not go out.
Personal Shopper/Delivery
Shipt
Oswego, IL
09.2020 - 09.2024
- Delivered exceptional customer service throughout transaction process, enhancing customer satisfaction.
- Shopped for customers at requested stores, selecting items based on preferences.
- Delivered items to customers' homes, ensuring timely and safe arrival at designated locations.
Scheduler
EcoShield Pest Control
Geneva, IL
01.2015 - 01.2016
- Coordinated technician schedules to optimize service delivery and client satisfaction.
- Scheduling new and existing clients.
- Retained clients at risk of discontinuing services through proactive communication and support.
- Facilitated onboarding of new customers by collecting essential information and configuring accounts for seamless setup.
- Performed data entry by accurately inputting new client information and addressing their concerns into the system.
- Mailing invoices and agreements.
Education
High school diploma - South Elgin, IL
South Elgin High School
South Elgin, IL05-2008
Skills
- Customer service and support
- Quality control
- Stock replenishment
- Communication skills
- Data entry accuracy
- Microsoft Excel proficiency
- Microsoft Outlook experience
- Client relations
- Sales support
- Team collaboration
- Problem resolution
- Attention to detail
- Adaptability to change
- Effective writing
- Strong work ethic
- Front desk operations
Languages
English
Timeline
Fresh Produce Associate
Meijer
03.2024 - Current
Personal Shopper/Delivery
Shipt
09.2020 - 09.2024
Scheduler
EcoShield Pest Control
01.2015 - 01.2016
High school diploma - South Elgin, IL
South Elgin High School